This is technical work and training within one or more information technology disciplines.

Employees in this classification will receive assignments and training involving software, hardware, and/or networking. Emphasis of the work is on progressively complex technical assignments and on training in tools, techniques and methods utilized in the particular business operation. Duties may include writing, testing and debugging computer programs; evaluating user informational requirements and participating in feasibility studies; installing and configuring hardware; troubleshooting and resolving basic hardware problems; installing network software and maintaining network interfaces; and documenting processes, procedures and standards. Supervision is received from a technical or administrative superior who assigns tasks that are specific and measurable.

ILLUSTRATIVE TASKS

Develops, documents, tests and debugs computer programs using approved programming and applications using approved programming languages.

Performs maintenance and modification of less complex computer programs.

Assesses user application system requirements, participates in project definition and feasibility studies.

Provides support in systems development activities.

Installs and configures communications equipment.

Performs testing to ensure that equipment is operational.

Diagnoses basic hardware problems and performs repairs.

Installs network software and assists in setting-up users, directories and security systems.

Prepares documentation on processes, procedures and/or standards applicable to assigned projects.

Develops training guides, procedures manuals, technical standards and other written instructional information.

Receives training in tools, techniques and methods used within the particular business operation for the accomplishment of assigned projects.

Performs related work as required.

MINIMUM QUALIFICATIONS

Must be currently enrolled in a college or university. Completion of 60 semester credits from a college or university with a major in Computer Science, Information Management, Mathematics, Engineering or a related field.

NEW 10/01