This is advanced professional, technical and administrative work in the development, administration and evaluation of a highly technical range of training programs in the Information Technology Department.

An employee in this class is responsible for planning and coordinating advanced technical training programs for data processing and communications professionals. Emphasis of the work is on utilizing advanced data processing hardware and software to plan, implement and evaluate technical training programs, consulting with supervisors to determine training needs and priorities, recommending additional training activities to supervisors and management, and maintaining contacts with various specialized vendors, County and community educational resources. Supervision may be exercised over subordinate employees assisting in the preparation and implementation of data processing training programs. Supervision is received from an administrative superior who reviews program activities for timely progress in meeting training goals and objectives.

ILLUSTRATIVE TASKS

Coordinates the planning, design and implementation of training classes and other learning activities for ITD and its customers.

Advises programmers, systems analysts, computer operators, line supervisors and other personnel on the most appropriate means of meeting training needs; applies a wide range of data processing/communications training techniques, options and programs, and makes recommendations when consulted.

Performs training needs assessments by use of automated systems; maintains statistical data base associated with training needs surveys.

Conducts in-depth, formal, systematic evaluation activities of automated training products such as Computer Based Training (CBT), Interactive Video System (IVI), and other systems through coordination with supervisors and employees; prepares reports on the quality and quantity of the training accomplished; utilizes personal computers and mainframe to prepare and distribute course catalogs and updates; utilizes automated systems for CBT registration, grading, and records maintenance.

Approves requests for educational leave and travel; advises employees on availability of outside technical training courses, course requirements and related career development information; assists in completing arrangements for use of instructors or consultants from outside institutions in the preparation and conducting of technical training programs.

Introduces new training technologies, updated releases, and maintains training materials inventory for department.

Participates in the development of departmental training budget; identifies new technical training resources.

Assists students with subject matter and operation of training equipment; schedules rooms, equipment and materials to support training activities; monitors students' progress and provides regular status reports to students' supervisors.

Prepares, compiles and edits training materials including outlines, training schedules, lesson plans and training aids; assures that all items needed for training are available on schedule to all registered students; develops mechanisms, activities, programs, and systems to facilitate technical continuing education.

Performs related work as required.

KNOWLEDGES, ABILITIES AND SKILLS

Knowledge of employee training principles, practices and methods.

Knowledge of data processing hardware and software used in ITD.

Knowledge of ITD host and micro applications, data bases and network operations.

Knowledge of data processing/communications trends, developments and issues.

Knowledge of automated record keeping and report generation systems.

Ability to plan, develop, implement and evaluate technical training to all functional areas within ITD.

Ability to conduct needs assessment studies.

Ability to evaluate and select vendor training products.

Ability to coordinate with all organizational levels as well as customers in the delivery of technical training.

Ability to express oneself clearly and concisely, both verbally and in writing.