This is specialized clerical work processing complaints of violations of the South Florida Building Code.

Employees in this class are responsible for receiving, processing, researching and maintaining complaints from the public, field inspectors and other officials of violations of provisions of the South Florida Building Code. Responsibilities include screening and assisting the public in the filing of enforcement violations, providing enforcement information to the public, processing daily inspection results from enforcement officers, researching and documenting enforcement files, maintaining case log books, collecting fees and liens, and performing a variety of related clerical duties. Incumbents exercise some judgment in the application of knowledges of building and zoning regulations to assisting the public, determining the validity of violations, and processing enforcement cases. Supervision is received from an administrative superior who reviews work through personal observations and conferences for adherence to departmental policies and operating procedures.

ILLUSTRATIVE TASKS

Receives complaints concerning building and zoning code violations from the public, in person and over the telephone; assists the public in the filing of enforcement violations by providing complaint forms and answering questions regarding active/pending cases.

Assists the public by providing permitting, civil violation, lien, or criminal case information; provides information to other agencies and officials to assist in the completion of enforcement cases.

Processes daily inspection results and ensures results are documented into case files.

Prepares Notice of Violations for proper codes, obtains property ownership information, requests warranty deed and corporate information; Ensures all legal servicing of notices is complete and logged via certified mail to all interested parties.

Processes citations issued for code violations; maintains log books for criminal cases; assigns cases to territorial inspectors, determines if complaints are violations of building and zoning regulations, or within another jurisdiction, and assigns resolutions to appropriate officials to be inspected.

Maintains complaint/open and closed case log books, lien log books, and receipt books for the preparation of accounting and statistical reports.

Processes and collects funds due for administrative costs, non-violation letters, recovery fees, liens and other project fees, as required.

Opens, sorts and distributes incoming mail; retrieves files and attaches correspondence, as necessary.

Performs related work as required.

KNOWLEDGES, ABILITIES, AND SKILLS

Considerable knowledge of departmental policies, rules and operating procedures pertaining to code enforcement activities.

Knowledge of the South Florida Building Code concerning building and zoning code violations.

Knowledge of modern office methods, procedures and equipment.

Knowledge of public relations principles and techniques.

Some knowledge of research methods and techniques applicable to determining real property ownership.

Ability to provide effective assistance to the public in building and zoning code violations and complaints.

Ability to operate modern office equipment.

Ability to read and understand provisions of the South Florida Building Code pertaining to code enforcement activities.

Ability to prepare a variety of forms and maintain accurate records.

Ability to research real property ownership records.

Skill in the operation of various types of modern office equipment.

NEW 10-93