This is public service work providing assistance to the public in accessing County services.

Employees in this class are responsible for the prompt, accurate and effective evaluation of and response to requests for information and assistance from citizens and representatives of other public and private agencies. Duties include the intake of code enforcement requests, opening work orders for requests for assistance, updating code enforcement case files, and producing letters and other documents pertaining to code enforcement. Work is performed in accordance with prescribed procedures and departmental regulations. Supervision is received from a technical supervisor who assists with difficult or unusual problems and reviews work for conformance with established policies and procedures.

ILLUSTRATIVE TASKS

Receives and answers telephone inquiries and service requests from the public, other governmental entities and private social service agencies; opens requests in case management system; provides information, makes appropriate referrals and processes requests for assistance for County services or code enforcement.

Maintains and updates resource information including the accuracy of telephone numbers, rules and regulations, and the incorporation of information on new programs and services.

Maintains daily activity records including telephone calls received and actions taken; prepares correspondence and reports; maintains enforcement case files and generates automated reports.

Assists the public by providing permitting, civil violation, lien, criminal or civil case information; provides information to other agencies and officials to assist in completing enforcement cases.

Processes daily inspection results and documents case files.

Prepares Notices of Violations; requests warranty deed and corporate information; completes legal servicing of notices.

Processes citations issued for code violations and maintains logs; determines jurisdiction applicable to violations in accordance with departmental procedures.

Maintains open and closed case logs, lien logs and receipt logs for the preparation of accounting and statistical reports.

Processes and collects funds due for administrative costs, non-violation letters, recovery fees, liens and other fees.

Opens and processes complaint files; logs complaints and forwards for investigation.

Prepares lists of work locations for contractors to clear lots, remove abandoned vehicles and trim trees.

Performs related work as required.

KNOWLEDGES, ABILITIES, AND SKILLS

Considerable knowledge of public relations principles and techniques.

Considerable knowledge of office practices and procedures.

Knowledge of County codes, administrative orders and departmental policies and procedures applicable to the area of assignment.

Knowledge of the structure and functions of County government sufficient to answer questions or transfer inquiries to the appropriate authority.

Knowledge of the geography of the local metropolitan area and major road networks.

Knowledge of code enforcement practices and procedures.

Ability to distinguish clearly between municipal and County boundary lines.

Ability to exercise tact and diplomacy in dealing with members of the public and with other public and private officials.

Ability to prepare and maintain records and reports.

Ability to compose simple correspondence using correct grammar, spelling and punctuation.

Ability to understand verbal and written instructions.

Ability to perform arithmetic calculations.