This is social service and advanced administrative work in the management of a county multipurpose neighborhood services center facility.

Employees in this class are responsible for performing social service and administrative duties in management of a multipurpose neighborhood services center housing a large number of various social service agencies. Responsibilities include supervision of intake processes and client flow through the center as well as the case management system, provision of required administrative services, supervision of a support professional, clerical and custodial staff, performance of social service work for clients and attendance at community meetings as the need arises. Incumbents coordinate the activities of center-based agencies which report functionally to their respective local, state, Federal or community headquarters. Supervision is received from an administrative superior who assists with problems that arise, reviews work and evaluates center activities for efficiency in operations through facility inspections, personal conferences and written reports.

ILLUSTRATIVE TASKS

Supervises a large volume of intake activity for a variety of agencies housed at the center; observes client flow through the center; intervenes on behalf of clients when service delivery does not appear to be satisfactory.

Explains the departmental case management system to the staff and service providers; insures appropriate maintenance of case management records.

Interviews new clients to identify service needs; provides social services to individuals and their families by conducting interviews, counseling and referring to sources of assistance in or outside the center.

Meets with service providers to resolve problems; encourages cooperation among providers for better service delivery; implements departmental policy and procedural changes.

Prepares budget proposals and purchase requests; reports maintenance needs; supervises inventory record maintenance; checks building security and schedules any use of the center after hours; insures compliance with safety rules.

Supervises a support professional, clerical and custodial staff; makes recommendations regarding hiring, discipline or promotion of subordinates; authorizes leave and overtime; evaluates and rates employee performance.

Attends departmental and community meetings and conferences; compiles reports on facility operations as requested.

Performs related work as required.

KNOWLEDGES, ABILITIES AND SKILLS

Considerable knowledge of the professional principles, techniques and practices of social work.

Considerable knowledge of departmental policies, procedures and regulations relating to intake, case management and operation of neighborhood services center facilities.

Considerable knowledge of the functions and procedures of service agencies housed in the assigned center.

Knowledge of various Federal, state and local resources available for financial, medical and other services.

Knowledge of socio-economic and client characteristics in the area of assignment.

Knowledge of supervisory principles and practices.

Knowledge of administrative principles and practices.

Ability to supervise a subordinate professional and support staff in a manner conducive to full performance and high morale.

Ability to supervise facility operations so as to insure appropriate client flow and service delivery by a large number of center-based agencies.

Ability to provide necessary administrative services for operation of the assigned center.

Ability to counsel clients and make appropriate decisions in the provision of casework services.

Ability to insure appropriate maintenance of required case management records.

Ability to maintain effective relationships with service providers, subordinates, community officials and the public.

Ability to express ideas clearly and concisely verbally and in writing.

Ability to prepare required narrative and statistical reports.

NEW 10-80