This is professional work in a Metro-Dade County veterans service program.

Employees in this class are responsible for performing a variety of duties to assist veterans or their dependents in obtaining benefits under federal, state, or local laws. Duties include providing advice on filing claims, determining the validity of claims, preparing forms, and assembling evidence, making home visits as necessary, preparing a variety of reports, advising veterans or their dependents on benefits, and participating in civic functions to inform the public of veterans services. Incumbents exercise independent judgment in interpreting provisions of regulations and in evaluating claims for veterans benefits. Supervision is received from an administrative superior who reviews work through personal conferences and written reports for effective provision of services to veterans or their dependents.

ILLUSTRATIVE TASKS

Advises and aids veterans or their dependents in presenting disability, insurance, pension, and other claims for benefits under federal, state, or local laws.

Reviews legislation, regulations and precedents; studies veterans' medical reports and service histories to evaluate and determine validity of claim.

Prepares claim forms and briefs, and assembles pertinent evidence.

Makes home visits to those unable to come to appropriate outreach office.

Completes monthly reports and provides other data as required.

Advises veterans on insurance, vocational training, and other benefits; coordinates work with other local and state agencies.

Participates in civic functions; informs the public of services rendered and rights and benefits of veterans and dependents, especially those to be discharged from the service.

Attends conferences and training cources.

Performs related work as required.

KNOWLEDGES, ABILITIES, AND SKILLS

Considerable knowledge of laws and regulations concerning benefits for veterans and their dependents.

Knowledge of the records, reports, and forms used in veterans service activities.

Knowledge of legislative developments pertaining to veterans affairs.

Knowledge of public relations principles and techniques.

Knowledge of rights and benefits of veterans and their dependents under federal, state and local laws.

Ability to provide effective advice and assistance to veterans and their dependents concerning rights and benefits.

Ability to evaluate veterans' claims for benefits and determine their validity.

Ability to communicate clearly and concisely, verbally and in writing, to groups and individuals.

Ability to keep informed on legislative changes affecting veterans benefits.

Ability to prepare reports, forms, and other documents.

NEW 7-92