This is supervisory home care work in the performance of residential services for elderly clients in a county program of activities for the aging.

Employees in this class are responsible for supervising a group of employees engaged in the performance of a variety of household functions for the elderly such as planning and preparing meals, care and repair of clothing and providing personal grooming care and escort services. Duties include home visits with prospective clients to ascertain the need for homemaker services and referral to supportive services, conducting follow-up visits to determine if services have been performed in a satisfactory manner and discussing client problems with subordinates. Incumbents maintain contact with state social service officials responsible for referral of clients and keep detailed records in accordance with requirements of Federal and State funding sources and departmental procedures. Supervision is received from an administrative superior who reviews progress and quality of work through activity reports and personal conferences.

ILLUSTRATIVE TASKS

Plans, assigns, schedules and reviews the work of a group of subordinate employees engaged in providing a variety of services for the elderly in an assigned area, such as meal preparation, grocery shopping, housecleaning, laundry, personal grooming and escort services; rearranges subordinate schedules as required; performs homemaker services in emergencies.

Conducts initial home visits with prospective clients to ascertain the need for homemaker services; conducts follow-up visits to clients to determine if services have been performed in a satisfactory manner.

Meets with subordinates to discuss client problems, services being provided and potential solutions; trains subordinates in appropriate work techniques; insures that employees cover assigned workloads in a timely manner.

Prepares periodic narrative and statistical reports on services provided and problems encountered.

Refers clients with multiple problems to other community social service agencies.

Makes recommendations regarding hiring, discipline and promotion of subordinates; authorizes leave and overtime;evaluates and rates employee performance.

Performs related work as required.

KNOWLEDGES, ABILITIES AND SKILLS

Considerable knowledge of basic skills in good housekeeping.

Considerable knowledge of agency procedures for the provision of homemaking services.

Knowledge of good nutritional and grooming practices for the aged.

Knowledge of the services provided by various community social service organizations.

Knowledge of program guidelines and procedures established by Federal and State funding sources.

Knowledge of supervisory methods and practices.

Ability to supervise a group of subordinate employees in a manner conducive to full performance and high morale.

Ability to schedule daily work of subordinates so as to meet needs of regular and emergency clients.

Ability to work tactfully, persuasively and patiently with elderly clients.

Ability to communicate clearly and concisely, verbally and in writing.

Ability to establish and maintain working relationships with other supervisory personnel and personnel in public and private community organizations.

Ability to prepare complete narrative and statistical reports.

NEW 10-78