This is specialized clerical mortgage servicing work in the Surtax Homeownership Loan Assistance Program.

Employees in this class are responsible for performing specialized clerical and technical mortgage servicing work in a documentary surtax loan assistance program. Responsibilities include providing mortgagees with comprehensive information on rules, procedures, insurance requirements and taxes pertaining to home loans, initiating collection letters in cases of delinquencies, providing periodic reports on delinquent loans, ordering property inspections, and ordering and filing notices of foreclosure.

Incumbents apply considerable knowledge of standard home loan procedures to mortgage servicing under a documentary surtax loan assistance program. Supervision may be exercised over subordinate clerical employees engaged in various phases of work. Supervision is received from an administrative superior who reviews work through personal conferences and written reports for timely and effective mortgage servicing activities.

ILLUSTRATIVE TASKS

Initiates collection correspondence on delinquent home loans and supplements with telephone calls to mortgagor; orders property inspections of delinquent loans; provides periodic written status updates of delinquent individual loans.

Documents and maintains accurate records on inspection orders and results.

Orders, mails and files notices of foreclosure to mortgagors; monitors eviction matters.

Assures that special attention cases are distributed to proper officials; orders appropriate insurance coverage on vacant properties.

Services loans in bankruptcy status in compliance with statutory regulations; researches and handles title problems with foreclosure paralegal staff.

Handles correspondence and telephone calls concerning payoff of loans; orders and mails payoff statements.

Prepares documentation required for release of recorded mortgages on paid-off loans; requests satisfied mortgage documents on all loans paid-off by Dade County.

Routes customer inquiries, requests and complaints to appropriate employees.

Maintains mortgage servicing files.

Performs related work as required.

KNOWLEDGES, ABILITIES AND SKILLS

Considerable knowledge of the rules, regulations, policies and procedures of home loan mortgage servicing.

Considerable knowledge of the organization and operation of a Surtax Homeownership Loan Assistance Program.

Knowledge of standard real estate terminology and paralegal terminology related to residential mortgage lending.

Knowledge of the legal instruments used to convey title to residential real estate properties.

Knowledge of public relations practices and techniques.

Knowledge of modern office administration.

Knowledge of arithmetic.

Ability to service a large volume of home mortgages in accordance with mortgage servicing practices and procedures.

Ability to prepare reports, correspondence and various mortgage servicing documents.

Ability to conduct title searches on foreclosure properties.

Ability to maintain effective working relationships with superiors, subordinates and mortgagees.

Ability to operate modern office equipment.

NEW 6-91