This is residential property management work in a federally-funded Metro-Dade public housing agency.

Employees in this class are responsible for the daily management, maintenance, and security of subsided housing units for low-income families and elderly tenants. Responsibilities include supervision of office operations, conducting inspections of housing units, enforcement of lease agreements, counseling residents on a variety of issues, and development and maintenance of tenant relations. Supervision is received from an administrative superior who reviews work through written reports and personal conferences for satisfactory property management activities.

ILLUSTRATIVE TASKS

Manages the housing development office including records of tenant rental charges, interim rent adjustments, reconciliation of the rent roll, and maintenance of move-in and move-out transactions.

Prepares and submits resident transfer requests, reimbursement claims, and grievance hearing requests.

Counsels residents with rent delinquencies and makes special arrangements for payment of overdue accounts; initiates eviction action when residents are in violation of dwelling lease.

Conducts systematic inspections of housing units prior to occupancy and on an annual basis; requests maintenance services for vacant unit preparation, repairs and equipment replacement; inspects grounds for proper landscape maintenance.

Provides support to resident council; cooperates with department staff to encourage resident participation in various programs; develops and maintains positive relations with residents and representatives of organized resident groups.

Counsels and assists residents with proper housekeeping techniques; arranges for post-occupancy training for residents; refers residents with social or economic problems to casework staff for assistance.

Contacts law enforcement officials regarding suspected criminal activity in the development and surrounding neighborhood.

Participates in staff and resident training activities; makes recommendations for changes in departmental policies and procedures.

Performs related work as required.

KNOWLEDGES, ABILITIES AND SKILLS

Considerable knowledge of public housing management principles and practices.

Considerable knowledge of public housing management policies and procedures.

Knowledge of lease agreements, tenant rent arrangements, and rent rolls for various types of public housing.

Knowledge of appropriate counseling methods and techniques applicable to public housing tenants.

Knowledge of reports, records, and forms pertaining to management of public housing facilities.

Knowledge of social service programs available to public housing tenants.

Ability to manage a public housing site.

Ability to achieve support and establish effective communication with public housing tenants.

Ability to prepare reports and keep records pertaining to the management of public housing facilities.

Ability to enforce public housing regulations with firmness, tact and impartiality.

NEW 7-92