This is administrative and supervisory work assisting in the management of a fire communications bureau.

An employee in this class is responsible for planning, organizing and directing the activities of fire communications supervisory employees and other bureau staff. Responsibilities include coordinating the work of fire communications employees serving on a 24 hour, seven day a week basis and for planning, assigning and reviewing the work of fire communications supervisors. Duties include analyzing, reviewing and making recommendations for procedural changes and instituting bureau and departmental policies. The employee exercises independent judgment in resolving operational problems and assisting in the efficient and effective management of the bureau. Supervision is received from an administrative superior who reviews work through personal conferences and written reports for satisfactory completion of assigned responsibilities.

ILLUSTRATIVE TASKS

Plans, assigns and reviews the work of a staff of supervisory employees assigned to various shifts and engaged in supervising dispatchers and dispatching fire and emergency medical personnel to locations of critical situations involving preservation of life and property.

Assists the supervisory staff during major incidents and disasters.

Prepares employee shift assignments and vacation and holiday scheduling.

Analyzes and reviews bureau policies and procedures and formulates recommendations for adjustments and revision to improve operational effectiveness.

Conducts staff meetings as required.

Makes recommendations regarding hiring, discipline and promotion of subordinates; authorizes leave and overtime; reviews performance reports prepared by subordinate supervisors and rates employee performance.

Performs related work as required.

KNOWLEDGES, ABILITIES AND SKILLS

Considerable knowledge of departmental rules, regulations and procedures utilized in the automated radio dispatching of emergency fire personnel.

Considerable knowledge of the operating characteristics of computerized dispatch systems.

Considerable knowledge of dispatch techniques and procedures used in computerized dispatch systems.

Knowledge of supervisory principles and practices.

Knowledge of the principles of management, public and business administration and their application to fire communication bureau operations.

Knowledge of public relations principles.

Ability to supervise a staff of supervisory employees in a manner conducive to full performance and high morale.

Ability to implement administrative programs and procedures and to evaluate their effectiveness.

Ability to establish and maintain effective working relationships with supervisors, subordinates, departmental officials and the public.

Ability to express ideas clearly and concisely, verbally and in writing, to groups and individuals.

Ability to analyze a variety of administrative problems and make sound recommendations for their solution.

NEW 10-80