This is advanced specialized emergency medical dispatch work for the Miami-Dade Fire Rescue Department.

Employees in this class are responsible for performing a variety of quality assurance duties in support of an emergency medical dispatch program. Responsibilities include case review and evaluation of 911 communications tapes for protocol compliance and quality improvement, providing emergency medical dispatch training, developing a Continuing Dispatch Education (CDE) program in concert with the National Academy of Emergency Medical Dispatch (NAEMD), and reviewing and organizing emergency medical dispatch personnel quality assurance records and Continuing Dispatch Education records. Incumbents exercise independent judgment in the analysis and evaluation of 911 communications tapes to determine compliance with established protocols and effect improvements in quality. Supervision is received from an administrative superior who reviews work through personal conferences and written reports for satisfactory completion of assigned responsibilities and achievement of quality assurance goals and objectives.

ILLUSTRATIVE TASKS

Conducts case reviews and evaluations of on-line randomly selected 911 communications tapes for measurement of protocol compliance, feedback to dispatchers, and reporting to communications administration.

Develops and administers departmental emergency medical dispatch orientation, training and Continuing Dispatch Education including written and practical exams in concert with the National Academy of Emergency Medical Dispatch.

Collects, reviews and organizes emergency medical dispatch personnel quality assurance and Continuing Dispatch Education records.

Coordinates emergency medical dispatch projects and research with other departmental entities and other County departments to meet State of Florida, National Academy of Emergency Medical Dispatch and departmental informational requirements.

Assists in the definition of response mode configuation and assignments; models data to determine trends in response time and resource utilization for use in optimizing response mode configuration.

Assists in establishing emergency medical dispatch standards and procedures.

Coordinates recertification processes with the NAEMD; maintains contacts with other local and regional organizations involved in emergency medical dispatch issues including standards, business processes and strategic direction; prepares grants for emergency medical dispatch purposes.

Organizes, files and disburses quality assurance and quality investigation findings and recommendations.

Keeps current on new developments and technology affecting emergency medical dispatch services.

Performs related work as required.

KNOWLEDGES, ABILITIES, AND SKILLS

Considerable knowledge of the organization and operation of a comprehensive emergency medical dispatch system.

Considerable knowledge of local and state regulations pertaining to Countywide systematic emergency medical care.

Considerable knowledge of the field of medicine as it relates to emergency medical diagnosis, treatment and care.

Considerable knowledge of research techniques and the sources and availability of information concerning emergency medical system utilization.

Considerable knowledge of quality assurance principles and practices related to improvement of an emergency medical dispatch system.

Knowledge of records, reports and forms required in the area of assignment.

Ability to analyze and evaluate 911 communication tapes for measurement of protocol compliance, dispatcher feedback and other purposes.

Ability to develop and administer emergency medical dispatch orientation, training and educational programs.

Ability to analyze data using statistical analysis techniques.

Ability to understand and interpret emergency medical dispatch standards and procedures.

Ability to coordinate recertification processes for emergency medical dispatch employees.

Ability to communicate clearly and concisely, verbally and in writing.

NEW 10-95