This is routine public contact work for the Administrative Office of the Courts.

An employee in this class is responsible for greeting and directing the public and clientele for the Administrative Office of the Courts. Duties include directing visitors to proper locations and officials, taking messages and transmitting to appropriate employees, and providing routine information. The incumbent is required to remember names, locations of employees, functions and courtrooms. Supervision is received from an administrative superior who reviews work through observations and conferences for satisfactory completion of assigned responsibilities.

ILLUSTRATIVE TASKS

Directs visitors and clientele to appropriate employees and locations.

Takes messages and transmits them to proper employees.

Provides routine, non-technical information upon request and refers other questions to appropriate authorities.

Maintains current information on personnel, locations of employees, office functions and courtrooms.

Performs related work as required.

KNOWLEDGES, ABILITIES, AND SKILLS

Knowledge of departmental personnel, office functions and locations of various office operations.

Knowledge of departmental policies and procedures.

Knowledge of public relations principles and techniques.

Ability to deal with the public in a tactful and courteous manner.

Ability to follow verbal and written instructions.

Ability to direct visitors and clientele to the proper employee or location.

NEW 10-96