This is routine operational work in landside operations on an assigned rotating shift at Miami International Airport.

Employees in this class are responsible for performing a variety of duties in support of ground transportation operations at Miami International Airport. Work involves providing directions and information to airport patrons, monitoring authorized transportation operators, assuring curbside control, enforcing compliance with airport parking and loading area regulations; enforcement of taxicab operations, patrol of public and employee parking facilities, issuing and controlling airport I.D. badges, and monitoring of all landside activities while assigned to the Landside Operations Center. An additional responsibility includes supplementing police enforcement activities through the issuance of citations to offenders of parking laws and regulations. Work is performed according to established rules and procedures. Judgment and tact is required in dealing with the traveling public and with employees of private transportation contractors. Supervision is received from a specialized superior, who makes daily work assignments and reviews work through personal conferences and observations for compliance with departmental rules, regulations and procedures.

ILLUSTRATIVE TASKS

Assists in providing for the safe and convenient movement of pedestrian and vehicular traffic within assigned areas of the exterior of the terminal building where vehicle approach and departure routes are located.

Provides directional and informational assistance to the public concerning the use of airport transportation services and related ground transportation support facilities.

Reports public dissatisfactions and incidents of non-compliance of private ground transportation services under contract to the airport in keeping with contract service requirements and departmental rules, regulations, and procedures.

Patrols assigned areas of responsibility and monitors roadway operating and safety conditions, and vehicle and crowd activity; initiates requests to police authorities for crowd and vehicular control as required.

Monitors curbside areas, ground transportation movements and public use of facilities through operation and observation of a closed-circuit television system.

Receives payments and effects release of towed/impounded vehicles.

Supplements police enforcement activities by issuing citations to offenders of parking laws and regulations; coordinates activities with Landside Operations Center for the removal and impoundment of illegally parked vehicles.

Attends court proceedings and testifies in court as necessary.

Patrols public and employee parking facilities assisting motorists as required.

Monitors landside facilities from Landside Operations Center.

Performs duties in the issue and control of airport I.D. badges in the Airport Identification Badge program.

Performs related work as required.

KNOWLEDGES, ABILITIES AND SKILLS

Considerable knowledge of landside operating procedures and departmental rules and regulations related to security, pedestrian, and vehicular safety and vehicular operation in ground transportation areas.

Knowledge of the geography of Miami International Airport roadway network, building locations, and public and private facilities.

Knowledge of the provisions of contractual agreements between county and private ground transportation services.

Knowledge of crowd control methods and techniques.

Knowledge of records and forms required in landside operations work.

Knowledge of public relations techniques.

Ability to establish and maintain effective working relationships with superiors, departmental officials, employees of private contractors and the traveling public.

Ability to enforce rules and regulations pertaining to landside operations firmly and impartially and with respect for individual rights.

Ability to operate motor vehicles and other equipment used in landside operations activities.

Ability to understand and follow verbal and written instructions.

MINIMUM QUALIFICATIONS

High school. Must possess a Driver license. One year of experience working in direct contact with the general public is required. Must work rotating shifts, weekends, and holidays. Some positions require working in a noisy environment without air-conditioning. Applicants qualifying for employment with the Miami-Dade Aviation Department will be subject to extensive security screening, including but not limited to fingerprint checks, employment verification, and other such procedures as may be mandated by federal, state, or local requirements. The security clearance required by federal law is a continuing condition of employment.

REV 12-92