This is specialized operational work monitoring the operations and maintenance of ground transportation facilities on an assigned rotating shift at Miami International Airport.

Employees in this class are responsible for performing a variety of tasks in the ground transportation area to assist in the safe and convenient arrival and departure of passengers and the public. Duties include patrolling upper and lower levels of the exterior of the terminal complex, assuring adequate contractor staffing in parking garages, performing periodic checks of the airport access road network, monitoring taxi starters and taxi operations and enforcing departmental rules, regulations, and procedures. Independent judgment is exercised in the application of public relations principles when dealing with travelers, the public, and employees of private transportation contractors. Incumbents may assign subordinate operations employees to work stations, schedule work, and provide assistance and direction in the performance of their assigned duties. Supervision is received from an administrative superior who reviews work through personal observations, written reports, and personal conferences for satisfactory completion of assigned responsibilities.

ILLUSTRATIVE TASKS

Patrols upper and lower levels of the exterior of the terminal complex which provides vehicle approach and departure routes; enforces departmental rules and regulations, and assures prompt and courteous ground transportation services.

Monitors parking garages to assure proper equipment operations, adequate contractor staffing, and acceptable traffic flow.

Performs periodic checks of the airport access road network to identify potential safety hazards, signage and lighting deficiencies and to monitor construction activities; reports deficiencies to supervisor and follows-up to assure that problems are corrected.

Monitors taxi starters to assure proper station coverage and performance of required duties; maintains current starter work schedule.

Monitors taxicab operations, observing supply and movement and requests adjustments when required to meet demand; checks taxicabs for proper display of permit decals, licenses, and information decals.

Monitors operations of commercial vehicles providing various ground transportation and other expedite services at the airport; checks for decals and documentation where required such as permit cards or letters of authorization; maintains awareness of advance notices of approved pickups by non-permit holders.

Observes taxi storage lot and bus handling area to assure proper usage; reports unauthorized vehicles or personnel; inspects cafeteria and restroom facilities and reports deficiencies to contracted janitorial service supervisors or to departmental maintenance.

Monitors parking enforcement operations to assure proper coverage of areas and renders assistance as required.

Authorizes and initiates the process for towing illegally parked vehicles in various areas of the airport.

Conducts random emission testing on commercial vehicles according to established procedures.

Coordinates special projects such as V.I.P. arrivals and parking with police authorities or other agencies.

Exercises responsibility for operation of surveillance room, including radio net and closed circuit television network.

Arranges preventive maintenance or repairs of ground transportation vehicles and other equipment as required.

Performs related work as required.

KNOWLEDGES, ABILITIES AND SKILLS

Considerable knowledge of the specialized rules, regulations, and procedures applicable to landside operations at Miami International Airport.

Considerable knowledge of public relations principles and techniques.

Considerable knowledge of the operations and activities of a variety of private contractors providing a variety of ground transportation services at Miami International Airport.

Knowledge of the geography of Miami International Airport including public access road network, building locations, and locations of public and private facilities.

Knowledge of departmental rules, regulations, and procedures.

Knowledge of crowd control methods and techniques.

Knowledge of departmental records, forms, and reports required for ground transportation operations.

Knowledge of taxicab and commercial carrier agreements with the department.

Some knowledge of security practices and procedures.

Ability to establish and maintain effective working relations with superiors, departmental officials, employees of private contractors and the traveling public.

Ability to exercise judgment and discretion in the application of departmental policies and procedures to a variety of landside operations circumstances, problems, and conditions.

Ability to enforce established rules and regulations with firmness, tact, and impartiality.

Ability to express ideas clearly and concisely, verbally and in writing.

Ability to understand and follow verbal and written instructions.

Ability to prepare a variety of reports, surveys, and maintain logs.

REV 12-92