This is responsible specialized operational work monitoring the operations and maintenance of ground transportation facilities on an assigned rotating shift at Miami International Airport.

Employees in this class are responsible for performing a variety of tasks in the ground transportation area to assist in the safe and convenient arrival and departure of passengers and the public. Duties include monitoring the activities of various private ground transportation services under contract to the airport to assure compliance with contract service requirements, departmental rules, regulations, and procedures; inspecting transportation facilities and adjacent areas to determine deficiencies in maintenance and equipment, controlling and assigning curbside areas for passenger loading and unloading, and providing assistance and information to visitors and the traveling public. Some independent judgment is exercised when dealing with travelers, the public, and officials of private transportation contractors. Supervision is exercised over subordinate operations employees through assignment and review of work and by providing assistance and direction in the performance of their assigned duties. Supervision is received from an administrative superior who reviews work through personal observations, written reports, and personal conferences for satisfactory completion of assigned responsibilities.

ILLUSTRATIVE TASKS

Exercises responsibility for ground transportation operations on an assigned shift at Miami International Airport; prepares work schedules and assigns subordinate operational employees to work areas and assigns specific tasks as needed; provides assistance, instruction, and direction to subordinates in the performance of their assigned responsibilities; participates in training new employees.

Monitors and controls airport towing program, surveillance control room activities, garage patrols, taxi operation and enforcement, parking regulation enforcement, employee shuttle bus operation, and other activities as required.

Monitors operations of taxicab and limousine services, rental car companies, public and charter buses, airline crew pickups, and courier services.

Maintains contacts with officials of taxicab companies, limousine services, ground transportation permit holders and police authorities to communicate changes in departmental policy; discusses operational problems and potential solutions with transportation representatives.

Compiles information and prepares a variety of reports concerning results of inspections and operations activities and submits to superiors and other departmental personnel; maintains charts, graphs, and statistics of various phases of ground transportation activities and parking enforcement operations.

Provides assistance, information, and directions to passengers and the public such as location of various terminal facilities and the availability and types of transportation; deals with public complaints concerning transportation services.

Responds to accidents occurring on the airport roadway system; performs first aid as required and summons fire-rescue assistance as needed; prepares accident and injury reports.

Enforces departmental rules, regulations, procedures, and contractual agreements with respect to limousines, taxicabs, ground transportation permit holders, and other airport users.

Assists police authorities in crowd and traffic control; coordinates work with supervisors of other agencies and organizations which require their participation.

Monitors construction and maintenance activities and advises superiors when conflicts occur which affect ground transportation operations.

Performs related work as required.

KNOWLEDGES, ABILITIES AND SKILLS

Thorough knowledge of the specialized rules, regulations, and procedures applicable to landside operations at Miami International Airport.

Thorough knowledge of the geography of Miami International Airport including public access road network, building locations, and locations of public and private facilities.

Thorough knowledge of the operations and activities of a variety of private contractors providing a variety of ground transportation services at Miami International Airport.

Considerable knowledge of public relations principles and techniques.

Considerable knowledge of taxicab and commercial carrier agreements with the department.

Considerable knowledge of the taxicab for-hire ordinance, and the airport operational directive for taxicabs and commercial carrier agreements with the department.

Considerable knowledge of departmental records, forms, and reports required for ground transportation operations.

Knowledge of departmental rules, regulations, and procedures.

Knowledge of Miami International Airport roadway speed limits, signage, height clearances, and weight limits.

Knowledge of crowd control methods and techniques.

Knowledge of first-aid principles and techniques.

Some knowledge of security practices and procedures.

Ability to establish and maintain effective working relations with superiors, subordinates, departmental officials, employees of private contractors and other public agencies, and the traveling public.

Ability to exercise judgment and discretion in the application of departmental policies and procedures to a variety of landside operations circumstances, problems, and conditions.

Ability to enforce established rules and regulations with firmness, tact, and impartiality.

Ability to express ideas clearly and concisely, verbally, and in writing.

Ability to understand and follow verbal and written instructions.

Ability to prepare a variety of reports, surveys, and maintain logs.

REV 12-92