This is technical work involving business functions and information technology systems for the Miami-Dade Water & Sewer Department.

An employee in this class participates in requirement gathering for the Customer Information System (CIS) maintenance, enhancements and upgrades. Responsibilities include developing and documenting materials needed to train end-users in new functionalities of the CIS; serving as front-line contacts to users in the department and outside agencies; assisting with the maintenance of rules and rate tables and developing and implementing basic queries that enhance daily CIS operations. Supervision is received from an administrative superior who reviews work for attainment of desired objectives through conferences, observations and written reports.

ILLUSTRATIVE TASKS

Participates in requirements gathering for CIS system maintenance, enhancements and upgrades.

Develops materials and documentation used to train end-users in new functionalities of the CIS system.

Performs end-user training.

Serve as front-line contacts to departmental and outside agency users.

Confer with appropriate unit personnel to analyze current operational procedures, identify problems and propose alternative solutions.

Assist with the maintenance of the rules and rate tables.

Develop and deploy basic queries that enhance the CIS system and processes.

Assist with the review of functional specifications as well as performing manual and programmatic application testing to ensure effective product integration and best practices application.

Perform related work as required.

KNOWLEDGES, SKILLS AND ABILITIES

Considerable knowledge of People Soft Customer Information System implementation (PS-CIS).

Considerable knowledge of the business and functional operations of the Miami-Dade Water & Sewer Department.

Knowledge of table's structures and their relationships between all systems modules.

Knowledge of personal computer networks.

Ability to analyze current operational procedures, identify problems and propose alternative solutions.

Ability to develop and document materials used to train end users in new and existing functions of PS-CIS.

Ability to maintain PS-CIS rules and rate tables.

Ability to communicate software/hardware problems to enable technical support to solve system issues.

Ability to gather requirements for CIS system maintenance, enhancements and upgrades.

Ability to develop and implement basic queries to enhance the CIS system and processes.

Ability to perform manual and programmatic application testing.

Ability to communicate effectively, verbally and in writing.

Ability to establish and maintain effective working relationships with peers, superiors and a variety of public and private officials.

Ability to recommend system enhancements.

Ability to train groups of employees.

NEW/2/24/2007