This is technical and supervisory work involving business functions and information technology systems for the Miami-Dade Water & Sewer Department.

An employee in this class leads small teams of functional support staff and users involved in requirement gathering for the Customer Information System (CIS) and financial system maintenance, enhancements and upgrades. Responsibilities include developing and reviewing materials and documentation needed to train end-users in new functionality of the CIS and financial systems; assisting with the coordination and assignment of functional support staff serving as front-line contacts to users in the department and outside agencies; maintaining rules and rate tables with assistance from staff and developing and implementing basic queries that enhance daily CIS operations. Incumbents exercise some independent judgment in the review of functional specifications as well as designing and coordinating test plans to ensure effective product integration and best practices application. Supervision is received from an administrative superior who reviews work for attainment of desired objectives through conferences, observations and written reports.

ILLUSTRATIVE TASKS

Leads small teams of functional support staff and users involved in gathering and documenting requirements for CIS system maintenance, enhancements and upgrades.

Develops and reviews materials and documentation used to train end-users in new functionality of the CIS system.

Assists with the coordination and assignment of functional support staff that serves as front-line contacts to department users and outside agencies.

Maintains rules and rate tables with assistance from staff.

Develops and implements basic queries that enhance the CIS system and processes.

Reviews functional specifications; designs, creates and coordinates test plans to ensure effective product integration and best practices application.

Performs related work as required.

KNOWLEDGES, SKILLS AND ABILITIES

Considerable knowledge of People Soft Customer Information System implementation (PS-CIS).

Considerable knowledge of the business and functional operations of the Miami-Dade Water & Sewer Department.

Considerable knowledge of table's structures and their relationships between all systems modules.

Considerable knowledge of existing system data elements, associated formulas, and how data is utilized to handle day-to-day business activities.

Knowledge of personal computer networks.

Ability to design, create and coordinate test plans to ensure effective product integration and best practices application.

Ability to develop and review materials used to train end users in new and existing functions of PS-CIS.

Ability to maintain PS-CIS rules and rate tables.

Ability to supervise the development, review and implementation of basic queries in PS-CIS.

Ability to communicate software/hardware problems to enable technical support to solve system issues.

Ability to work as a team and cross train in various functional areas of a large complex operating system.

Ability to determine business requirements in functional work areas.

Ability to communicate effectively, verbally and in writing.

Ability to establish and maintain effective working relationships with subordinates, superiors and a variety of public and private officials.

Ability to comprehend, analyze and interpret organizational and procedural problems and make recommendations to solve these problems.

Ability to recommend system enhancements.

Ability to train groups of employees.

NEW/2/23/2007