This is field or office work requiring customer contacts, for the Miami-Dade Water and Sewer Authority Department.

Employees in this class are responsible for identifying minor problems and initiating corrective action, and are responsible for monitoring employees in a lower classification. Duties include exercising considerable independence in handling customer contacts for a County utility as incumbents have frequent contacts with the public that have some significance in utility public relations. Independent judgment is exercised in handling customers and in initiating corrective action or collection efforts, and in identifying situations which require the attention of upper management and bringing these matters to their attention. Work is performed in accordance with established schedules and procedures, and although work is not clearly supervised, work reports are reviewed by a supervisor.

ILLUSTRATIVE TASKS

Supervises a small group of meter readers; prepares reading schedules; assists in laying out new routes where needed; makes field inspections of work of meter readers and keeps records of their work; makes re-readings where initial reading is questionable; assigns account numbers to new customers or accounts.

Makes inspections of pipes and plumbing fixtures prior to connection for service as assigns; connects, disconnects, locks or removes meters; verifies meter readings before institution of service stoppage; tests meters to see if they are recording consumption, collects delinquent water bills; performs service verifications.

Supervises a small group of Customer Service Clerks, assigning work and assisting with complicated applications and difficult customers; corrects account code errors, initiates corrective action for account billed incorrectly, and maintains performance reports; conducts research related to collection of past due balances and initiates collection action.

Performs related work as required.

KNOWLEDGES, ABILITIES AND SKILLS

Considerable knowledge of water meter-reading procedures.

Considerable knowledge of the customer billing system, codes procedures and charges.

Some knowledge of residential and commercial pipe systems, plumbing fixtures, and the operating principles of water meters.

Ability to read water meters, record readings, and perform simple arithmetical calculations accurately and quickly.

Ability to operate standard office equipment including a CRT.

Ability to establish and maintain effective working relationships with the public.

Ability to keep records and prepare reports.

Skill in the use of small hand tools such as pliers, wrenches and screw driver in making minor repairs and adjustments to meter connections.

REV 3-90