This is professional work supervising support staff involved in requirement gathering for the Miami-Dade Water & Sewer Department Customer Information System (CIS).

Employees in this class supervise the development and review of materials and documentation used to train end users in the new functionality of the CIS. Responsibilities include supervising the maintenance of rules and rate tables critical to the ongoing operation of the CIS system; supervising the development and deployment of basic queries that enhance daily CIS operations; supervising the review of functional specifications and designing, creating and coordinating testing plans to ensure effective product integration and best practices application. Supervision is exercised over support staff serving as front-line contacts to departmental and outside agency users. General direction is received from an administrative superior who holds the incumbent responsible for the effective supervision of maintenance, enhancements and upgrades to the CIS.

ILLUSTRATIVE TASKS

Supervises functional support staff involved in requirement gathering for CIS maintenance, enhancements and upgrades and who serve as the front-line contacts to departmental and outside agency users.

Supervises the development and review of materials and documentation used to train end-users in the CIS.

Supervises the development and maintenance of rules and rate tables.

Supervises the development, review and deployment of basic queries that enhance the daily CIS processes.

Performs and supervises the review of functional specifications as well as designing, creating, and coordinating test-plans to ensure effective product integration and best practices application.

Provides assistance to the MIS technical support and developmental staff.

Performs related work as required.

KNOWLEDGES, SKILLS & ABILITIES

Considerable knowledge of supervisory principles and practices.

Considerable knowledge of the implementation of People Soft Customer Information System (PS-CIS).

Knowledge of PS-CIS rules and rate tables.

Knowledge of PS-CIS basic queries.

Knowledge of functional specifications and test plans.

Ability to provide leadership to functional leads as well as support staff.

Ability to supervise the development and review of materials used to train end users.

Ability to supervise the development and maintenance of PS-CIS rules and rates tables.

Ability to supervise the development, review and deployment of basic queries in PS-CIS.

Ability to perform and supervise the review of functional specifications.

Ability to design, create and coordinate test plans.

Ability to work in a high stress environment.

Ability to evaluate user requirements and needs.

Ability to communicate clearly and concisely, verbally and in writing.

Ability to establish and maintain effective working relationships with subordinates, superiors and a variety of other public and private officials.

Ability to supervise subordinates in a manner conducive to full performance and high morale.

NEW/03/02/2007

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