This is supervisory and administrative work in New Business operations for the Miami-Dade Water and Sewer Department.

An employee in this class is responsible for supervising and coordinating New Business activities in establishing and activating utility services for new customers. Responsibilities include planning cost control programs, supervising data control activities, developing procedures related to auditability and control of fiscal matters, establishing procedures, administering an annual budget, and preparing various program reports. The incumbent exercises some independent judgment in installing new procedures and in interpreting and applying departmental policies and regulations. Supervision is exercised over subordinate technical and clerical employees engaged in various New Business activities. Supervision is received from an administrative superior who reviews work through personal conferences and written reports for satisfactory completion of assigned responsibilities.

ILLUSTRATIVE TASKS

Plans, assigns and reviews the work of subordinate technical and clerical employees engaged in establishing accounts to activate service, collecting various fees and deposits, processing work orders, providing information to customers, conducting specialized investigations, and performing other related duties in New Business operations.

Plans and coordinates cost accounting programs providing data concerning equipment purchases, distribution and supply.

Reviews, analyzes and administers the New Business budget, and exercises responsibility for monitoring and maintaining expenditures within budgetary allocations.

Develops and implements new procedures related to the auditability and control of fiscal matters; recommends and establishes new procedures for New Business operations.

Prepares verbal and written reports of New Business activities; identifies problems areas, determines trends, and recommends solutions.

Establishes contacts and coordinates work with other departmental work units including cashiering, customer service, inspections, plans review, water distribution, and data processing.

Maintains working relationships with other County departments and with property owners, developers, architects, attorneys, engineers and consultants.

Makes recommendations regarding hiring, discipline and promotion of subordinates; authorizes leave and overtime; evaluates and rates employee performance.

Performs related work as required.

KNOWLEDGES, ABILITIES, AND SKILLS

Thorough knowledge of water and sewer department rates, credit procedures, billing practices and charges for service.

Considerable knowledge departmental policies and procedures pertaining New Business operations and activities.

Considerable knowledge of public relations principles and techniques.

Considerable knowledge of supervisory principles and practices.

Knowledge of the principles of management and business administration.

Knowledge of the principles of accounting.

Ability to supervise subordinates in a manner conducive to full performance and high morale.

Ability to devise and install new procedures for New Business operations and activities.

Ability to establish and maintain effective working relationships with subordinates, superiors, and a variety of other public and private officials.

Ability to communicate clearly and concisely, verbally and in writing.

Ability to administer an annual budget in accordance with budget allocations.

NEW 10-95