This is advanced supervisory work in New Business operations for the County water and sewer utility.

An employee in this class is responsible for management and coordination of office functions for Utility Development Contracts and New Business. Emphasis of the work is on supervising New Business Office functions to establish and activate water service, preparing utilities contracts for developers, and executing extension agreements and requirements for new commercial, residential and industrial developments. Duties include billing impact fees and service charges for new service, determining water and sewer availability, and negotiating with developers, owners and attorneys of developers. The incumbent exercises some independent judgement in interpretation and application of departmental policies, procedures and regulations. Supervision is received from a professional superior who reviews work for efficiency and effectiveness of New Business of Utility Development Contract functions.

ILLUSTRATIVE TASKS

Plans, assigns and reviews the work of employees in the New Business Office engaged in establishing accounts to activate service, collect deposits, process work orders for meters to be set, locating water main area and sewer, researching charges according to color coded atlas, informing customers of water main availability, and researching impact fees and billings.

Prepares service agreements; reviews projects with engineering staff to determine point of connection, location and size of mains; calculates developer's cost, capacities and payment schedule.

Negotiates and executes water and sewer extension agreements and requirement for new commercial, residential and industrial developments; meets with consultants, developers and attorneys; field checks projects; sends written notices to developers that fail to meet criteria, reviews responses and consults with Assistant County Attorney's, as required; grants extensions or executes releases or addendums to agreements.

Makes recommendations regarding hiring, discipline and promotion of subordinate; authorizes leave and overtime; evaluates and rates employee performance.

Performs related work as required.

KNOWLEDGES, ABILITIES AND SKILLS

Considerable knowledge of Utility Development Contracts and New Business operations at a water and sewer utility.

Considerable knowledge of departmental policies, procedures, regulations and legal requirements pertaining to Utility Development Contracts.

Considerable knowledge of supervisory principles and practices.

Knowledge of public relations principles and techniques.

Knowledge of research techniques and sources of information.

Ability to negotiate and execute complex service agreements and extension agreements with developers and attorney's.

Ability to supervise subordinates in a manner conducive to full performance and high morale.

Ability to enforce departmental regulations firmly, tactfully and impartially.

Ability to establish and maintain effective working relationships with subordinates, superiors and representatives of developers.

NEW 10-89