This is advanced specialized clerical work in the processing of liens and collection of penalties and administrative costs for enforcement cases for the Department of Solid Waste Management.

Employees in this class are responsible for the billing and the collection of liens placed on private property cited for violation of Chapter 15 of the Miami-Dade County Code. Responsibilities include the processing, billing, and collection of enforcement penalties and costs; developing payment plans and monitoring payment schedules; dealing with public inquires concerning enforcement penalties and liens. Incumbents exercise independent judgment in the application of enforcement cost collection and procedures. Supervision is received from an administrative supervisor who reviews work for effective management of enforcement collection responsibilities and achievement of established goals and objectives.

ILLUSTRATIVE TASKS

Reviews case files for accuracy and consistency prior to sending notice of intent to lien.

Prepares notices of intent to lien, demand payment letters, satisfaction of liens in the billing and collection of enforcement cost for Chapter 15 of the Miami-Dade County code.

Develops payment plans with citizens and monitor payment settlements in administrative hearings.

Receives and responds to public inquires concerning administrative cost of lien payoff amounts.

Compiles figures for use in preparation statistical reports relative to the collection of enforcement costs and liens.

Assists in the development of lien policies and procedures, reviews requests to modify liens and drafts procedures to implement costs recovery fees.

KNOWLEDGES, ABILITIES, AND SKILLS

Considerable knowledge of Chapter 15 of the Miami-Dade County Code, administrative orders and departmental policies and procedures applicable to the area of assignment.

Considerable knowledge of the functions, regulation and procedures relating to the work of the division.

Considerable knowledge of case management procedures.

Considerable knowledge of public relations principles and techniques.

Knowledge of office practices and procedures.

Knowledge of provisions documents relating to lien collections.

Knowledge of the function and procedures of the County Attorney's Office which relate to lien collection litigation.

Ability to analyze requests from the public and coordinate effective service delivery.

Ability to exercise tact and diplomacy in dealing with members of the public and with other public and private officials.

Ability to prepare lien records, forms, reports and correspondence.

Ability to review complex requests for assistance and identify opportunities for the enhancement of County service delivery.

Ability to deal effectively with the public by telephone and in personal contact.

Ability to communicate clearly and concisely, verbally and in writing.