This is responsible supervisory work in the management of the Crandon Park Tennis Center.

An employee in this class is responsible for the management, supervision, programming and maintenance of a large tennis center and stadium complex. Responsibilities include the effective and efficient utilization of staff and equipment in providing quality service to a large number of patrons, interpreting and applying departmental policies and procedures required for efficient leisure services operations, overseeing scheduling of events to be held in the stadium facility, and maintaining working relationships with various tennis organizations and the public. The incumbent exercises considerable independent judgment in solving operational, programming and maintenance problems. Supervision is exercised over subordinate supervisors and support employees engaged in various phases of operations. General supervision is received from an administrative superior who reviews work for effective management of the tennis center and quality of service to the public.

ILLUSTRATIVE TASKS

Supervises subordinate supervisors and support employees engaged in tennis facility service, clubhouse operation and maintenance, purchasing, special technical services, pro shop sales, and maintenance of clay, hard courts and grass courts.

Plans tennis programs, clinics, tournaments and clubhouse rental.

Oversees the maintenance and scheduling of events to be held in the stadium facility.

Schedules employee work assignments to meet demands of patrons for use of the facility.

Markets tennis activities and available facilities to the public including appropriate tennis organizations and potential corporate clients.

Develops facility goals and objectives, and long-range plans for the development of tennis operations and activities.

Assures maintenance of accurate cash and sales records and fee collections; develops annual operating budget for facility.

Evaluates short and long-range maintenance requirements; prepares bid specifications for new equipment specific to the facility.

Analyzes customer satisfaction with facility operations, makes recommendations for alternatives to increase sales through patron use, and resolves customer complaints.

Establishes and maintains effective working relationships and administers pertinent terms of contractual agreements between the Lipton Championship and the United States Tennis Association.

Makes recommendations regarding hiring, discipline and promotion of subordinates; authorizes leave and overtime; evaluates and rates employee performance.

Performs related work as required.

KNOWLEDGES, ABILITIES, AND SKILLS

Thorough knowledge of the operational and maintenance requirements of a large and complex tennis center and stadium complex.

Thorough knowledge of techniques and equipment used in landscape and tennis court maintenance.

Thorough knowledge of the planning and implementation of tennis programs and tournaments.

Considerable knowledge of tennis court design, construction, turf, clay and hard-court maintenance.

Considerable knowledge of tennis rules and etiquette.

Considerable knowledge of supervisory principles and practices.

Considerable knowledge of public relations principles and techniques.

Ability to manage and supervise the operation and maintenance of a large tennis center and stadium complex.

Ability to establish and maintain effective working relationships with subordinates, superiors, the public, and representatives of private tennis organizations.

Ability to maintain revenue, inventory and activity records.

Ability to supervise subordinates in a manner conducive to full performance and high morale.

Ability to analyze customer satisfaction with facility operations and resolve customer complaints.

NEW 10-95