This is supervisory work with administrative responsibility in determining eligibility for special transportation services.

An employee in this class is responsible for planning, assigning and reviewing the work of clerical subordinates assigned to the special transportation services certification unit. Emphasis of the work is on supervising certification unit operations, providing assistance with difficult problems, monitoring the tracking system and interview processes, providing policy and procedural guidance to the staff, and preparing a variety of periodic reports. The incumbent exercises some independent judgment in implementing established procedures, interpreting departmental policies, and in dealing tactfully and diplomatically with handicapped, disabled and elderly customers. Supervision is exercised over a staff of clerical subordinates engaged in determining eligibility of individuals for special transportation services. Supervision is received from an administrative superior who reviews work for effective supervision and operation of the certification unit.

ILLUSTRATIVE TASKS

Plans, assigns, and reviews the work of clerical subordinates assigned to the certification unit engaged in determining eligibility of individuals under current ordinances and regulations for special transportation services.

Reviews files to ensure information is correct and documented; signs letters approving or disapproving applicants for special transportation services; oversees maintenance of manual and automated files and tracking system; monitors interview process and appointments to ensure applicants are seen promptly.

Provides policy and procedural guidance to staff in the handling of specific issues and provides interpretations of policies regarding eligibility for special transportation services.

Intercedes directly with applicants, family members, and physicians as necessary to resolve problems; works with other paratransit staff members to resolve transportation pick-up and drop-off problems for applicants.

Prepares monthly statistical reports, including applicants certified and denied, approval reasons, age categories, and related information; prepares special reports and correspondence as required; maintains "no-show" log and incorporates information into monthly reports.

Periodically assists with interviews and assists in contacting physicians and medical facilities to determine degree of disability and ability to use conventional transportation services.

Attends periodic conferences and meetings concerning new or revised special transportation policies or procedures; revises unit procedures as necessary to improve operations.

Makes recommendations regarding hiring, discipline, and promotion of subordinates; authorizes leave and overtime; evaluates and rates employee performance.

Performs related work as required.

KNOWLEDGES, ABILITIES, AND SKILLS

Considerable knowledge of laws, regulations, and ordinances pertaining to eligibility criteria for special transportation services.

Considerable knowledge of the special transportation needs of the handicapped, disabled and elderly.

Knowledge of supervisory principles and practices.

Knowledge of public relations principles and techniques.

Knowledge of modern office management practices and procedures.

Knowledge of various anatomical and physiological conditions and limitations of the differently-abled.

Some knowledge of medical terminology.

Ability to supervise subordinates in a manner conducive to full performance and high morale.

Ability to determine if applicants for special transportation services meet eligibility criteria.

Ability to interpret and explain complex eligibility criteria for special transportation services.

Ability to deal courteously and tactfully with handicapped, disabled and elderly applicants for paratransit services.

Ability to communicate clearly and concisely, verbally and in writing.

Ability to prepare complex reports and correspondence.

NEW 10-93