The Miami-Dade Police Department, Economic Crimes Bureau has received several cases that involve fraudulent activity regarding the victim's electric bill. According to investigators, the subjects are calling victims and stating their electricity bill is delinquent. The victims are then warned that their electrical service will be discontinued unless they purchase a pre-paid card for varied amounts ranging from $150 to $500. The subjects then call the victims for the account and PIN numbers from the cards. “These callers do not work for FPL. In fact, FPL will never call and ask for credit card info or take prepaid cards as payment. Also, FPL will never ask for any personal information from you unless you initiate the contact”, said Heather Kirkendall, FPL spokesperson.
Anyone who is contacted in regards to their electricity bill is urged to immediately contact their provider and speak to a company representative to verify their account status. We urge the community never to provide personal information to anyone over the phone.
FPL has provided the following safety tips:
If a customer believes they may have been a victim of this scam, we encourage them to:
- Notify their local police department immediately
- Contact us at the number listed at the bottom of their FPL bill
- Report it to either the Florida Department of Agriculture and Consumer Services (www.800helpfla.com or 1-800-435-7352) or the Financial Fraud Enforcement Task Force (stopfraud.gov)
It’s important to remember that FPL will not:
- Come into your home without making arrangements ahead of time
- Solicit personal information over the telephone, unless you initiated the contact
- Send emails threatening to close your account if you do not take the immediate action of providing personal information
- Send employees to your home offering cash refunds on deposits or electric charges
When you encounter suspicious activity that involves FPL's name or likeness:
- Ask to see the photo identification badge or work request number from suspicious individuals on your property who claim to be FPL employees or FPL contractors
- Call us at the phone number listed at the bottom of your FPL bill to verify whether the individuals are truly FPL employees or FPL contractors
- Do not allow anyone into your home if you feel suspicious, unsure or confused as to why they are there
- Do not provide personal or financial information over the phone unless you called us
- Ignore any suspicious claims to provide personal information such as bank account numbers, user names and passwords, credit card numbers or Social Security number
- Delete suspicious emails that require you to act immediately to verify or provide personal information
For further information and safety tips please visit www.mdpd.com or www.FPL.com/protect.