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Alarm Company/Alarm Installer Responsibilities

Responsibilities of the Alarm Company

In an effort to reduce false alarms, alarm companies are required, by law, to take the following proactive measures:

Alarm monitoring companies must attempt to verify every alarm signal before requesting dispatch. This means when your alarm is activated and your monitoring company gets the signal, they will try to call the location to cancel the alarm. If contact is made and the proper pass code is given, police services will not be required. Hold-ups, ambushes, panic, silent duress, robberies and special medical alarms are exempt from verification prior to emergency dispatch requirements and these types of dispatches cannot be cancelled.

If it is determined that an alarm signal is false, the alarm monitoring company must immediately attempt to cancel the emergency dispatch within ten minutes. False alarm response fines will not be charged for alarm calls cancelled prior to the arrival of emergency responders. This means your monitoring company must call MDPD for the cancellation. The cancellation must come from your monitoring company and will not be accepted from any other source.

Responsibilities of the Alarm Installer

Provide users with a registration form and burglar alarm brochure.

Provide a current copy of the installer's state license to MDPD's False Alarm Enforcement Unit (FAEU).

Provide any user records to MDPD when requested.

Retain written proof of notification to customers of their requirement to register with FAEU.  

Provide an Installation Certificate which certifies that:

  • The system meets or exceeds installation standards
  • All persons responsible for the operation of the system have been fully trained on its proper use
  • The alarm user has been informed of the ordinance's requirements

Inform the FAEU of any change in company mailing address and/or phone numbers within ten days.

Notify the FAEU in writing when there is a takeover or change in ownership.



Back to Top Page Last Edited: Tue Jan 9, 2018 4:18:16 PM

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