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Information Technology Services Bureau

9105 Northwest 25th Street
Doral, FL 33172-1500 USA
Phone:  305-471-1855
Fax: 305-471-1878
Commander: Jose Rivero

The Information Technology Services Bureau (ITSB) provides technology infrastructure support for the MDPD delivery of essential services.  This effort includes the telecommunications network, personal computers, email communication, customer service center, and security.  The Bureau offers technical expertise for training programs and major events such as the Super Bowl, Job and Youth Fairs, Command Post operations, and for hurricanes and disaster response.

Real-Time Crime Center (RTCC)

The Miami-Dade Police Department has established the first Real-Time Crime Center (RTCC) in the southeastern United States. The RTCC offers the unique service of an aggregated search with immediate analysis of available data. The RTCC has two significant functions: the Critical Support Unit (CSU) and the Investigative Support Unit (ISU). The CSU is responsible for the coordination and distribution of real-time information to police officers and investigators. This situation-awareness-enhancing intelligence information is distributed via radio, Computer-Aided Dispatch, and other devices. Such varied distribution ensures a more effective and timely response to criminal activity and calls for service. The ISU is tasked with providing current and comprehensive data collected by MDPD in addition to data from other agencies. The goal is to assist in researching and/or in providing "real-time" information to officers and detectives.

RTCC Weekly Stats
Week of December 25-31, 2015 Adobe Acrobat Logo
Week of January 1-7, 2016 Adobe Acrobat Logo

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