Media Contact:
Jennifer L. Messemer-Skold

Miami-Dade Water and Sewer Department unveils new self-service website features that allow 24-hour account access

MIAMI (September 06, 2016)

Have you ever wondered how much water your household consumed two years ago or wanted to compare bills from previous billing cycles? Do you constantly have to look for your water and sewer account number in order to pay your bill? The Miami-Dade Water and Sewer Department (WASD) has now unveiled a self-service component to their department website that streamlines many features, makes conducting WASD on-line account business more user-friendly, as well as convenient to the customer because they can access this information 24-hours-a-day.

“WASD is not only committed to delivering safe, reliable, drinking water to our 2.3 million customers each day, but to making the business aspects of our department as transparent and convenient to our customers as possible,” said WASD Director Lester Sola. "Quality customer service is a core component to our department mission.”

WASD customers will only have to access their account number one last time when they register their account for the first time. They can now link and access all WASD accounts in their name in one location.

Registration is quick and simple. Once that is completed, the customer would then only have to log-on with a user name and password to access their account, similar to other utilities or on-line billing accounts.

Customers need to go to the department's website at and click on the green My Account tab and follow the easy, quick prompts to complete their one-time registration process.

Other new features include the ability to view their paper bill online, the comparison of water consumption to waste water consumption during a quarter, as well as an archive of the previous two years of account bills.

Future additions to the self-service homepage will include the ability to update your personal contact information online rather than calling in to speak with an agent, as well as automated customer service chats that can answer most questions regarding billing.

It is the priority of the Miami-Dade Water and Sewer Department to provide safe, reliable service to its customers. For additional information about Department services visit WASD’s website.