Media Contact:
Mailyn Mundy

Miami-Dade Water and Sewer Department customers give their walk-in experience a thumbs up

MIAMI (October 13, 2016)

The Miami-Dade Water and Sewer Department (WASD) is committed to not just serving Miami-Dade residents with high-quality drinking water and wastewater services, but also to providing excellent customer service. 

During the last six months, the department installed “Happy or Not” survey machines at their customer service walk-in centers to measure the overall customer experience. The survey consists of one question with four happy face response options. It asks “Please rate your experience today.” On average, throughout the five WASD Service Centers, 90 percent of the customers have given the best happy face rating.

“Making sure the department delivers great customer service to its customer is one of my top priorities.  These surveys help us make sure we stay on track with our customer care needs and measure our employee performance. The next step will be to have a more comprehensive survey, to see how we can exceed expectations,” said WASD Director Lester Sola.

The “Happy or Not” survey takes less than a minute to complete and the results are recorded instantly. The report is analyzed on a monthly basis. This tool helps reflect the quality of service and ensures the expectations are met on a daily basis.

For locations of the Miami-Dade Water and Sewer walk-in service centers, please visit the department’s website. Most account needs can also be addressed through the new account features online services.

It is the priority of the Miami-Dade Water and Sewer Department to provide safe, reliable service to its customers. For additional information about Department services and programs, visit the WASD website.