Miami-Dade County to hold second user testing group of new website
Miami-Dade County, Fla., is taking a significant leap by building a new customer-oriented website from the ground up, and is seeking resident input as part of this important process.
The approach to developing the new service-driven site, beta.miamidade.gov, is informed by web traffic analysis, public feedback and the 311 Contact Center, which takes calls from customers with questions about non-emergency government services and gathers data from thousands of topics in a content management system.
The first phase of this project focused on analyzing more than 100 of the county’s top services. The results influenced the design of new content management templates, helped identify knowledge gaps and determined priorities.
Miami-Dade County is collaborating with civic partners and community groups to make sure the new site meets citizen expectations.
Test users are encouraged to bring their own device (mobile phone, laptop or tablet) and provide feedback. The Miami-Dade Civic User Testing Group (CUTGroup) will facilitate this user-testing session.