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Give yourself the gift of safety: WASD warns customers about letting fake "utility" workers into their homes

MIAMI (December 12, 2017)

No one wants a holiday headache of water service interruptions or problematic sewer pipes and the bad guys know this. Coinciding with the appearance of holiday decorations, so are the grinches who pose as “utility” workers claiming to need to come into your home to make sure that your plumbing is working or needing to “test” the water.

A couple in Hialeah was recently victimized by this scam and the Miami-Dade Water and Sewer Department (WASD) has some tips for residents to give themselves the gift of safety this holiday season.

“We know that this time of year is busy and can be stressful – you are planning a big holiday meal and out of town relatives will be staying in your home for the special celebrations, so be leery of anyone claiming to need to come into your home to ‘fix’ anything related to your water and sewer pipes,” said WASD Director Lester Sola. “Our staff would never need to come into your home to conduct business.

“We want you to be safe, so we have partnered with Miami-Dade County’s 311 Call Center so residents may now call to verify the identity of WASD employees performing field work in their neighborhood. Your safety should never be in doubt, if you have a question about an employee’s identity – an answer is only a phone call away. For after hours, call WASD’s Emergency Communications Center at 305-274-9272.”

WASD Safety Tips:

  • Miami-Dade Water and Sewer employees always wear properly marked uniforms that identify themselves as Miami-Dade County employees for WASD. (Photos of the various WASD crews in their respective uniforms can be viewed on the department website photo gallery.)
  • WASD employees also drive Miami-Dade County marked vehicles when conducting department business. (Examples of WASD vehicles can be viewed in the photo gallery.)
  • WASD employees also will display proper department Identification Cards while conducting business on behalf of the department.
  • WASD employees in most cases will never have to access a customer’s yard/property to conduct services, let alone have to enter a customer’s home. In many cases, the department will also proactively provide advance notice to customers when large scale construction jobs are taking place near their home and list department staff contact information so customers can obtain additional information.

Safety is paramount not only for our employees in how we conduct our business, but also ensuring that the residents we work for also feel safe. We can all play a role in protecting our family, friends and neighbors.

It is the priority of the Miami-Dade Water and Sewer Department to provide safe, reliable service to its customers. For additional information about Department services and programs, visit the department’s website.