Media Contact:
Karla Damian
[email protected]
Luis Espinoza
[email protected]

Miami-Dade County Bus Operator's quick actions save a passenger's life

MIAMI ( September 27, 2019 )

There are superheroes who don’t wear capes and masks, but their unselfish, heroic actions save the lives of strangers.

Such is the case with Miami-Dade County Bus Operator Laronda Marshall, whose swift actions helped save a bus passenger’s life – according to paramedics.

This past Thursday, Marshall was driving a Route 77 bus in the area of NW 103 Street and Seventh Avenue when a passenger notified her that there was a male passenger who appeared to be ill and slumped over on his seat. Marshall went to check on the male passenger and noticed he was non-responsive.

Immediately, Marshall secured her bus, contacted Bus Operations for assistance, and then rushed to help the unconscious passenger. With the help of other passengers, Marshall laid the passenger on the bus floor and began chest compressions. She continued to do this until police and paramedics arrived.

The male passenger survived, but it could have been a much different story if it wasn’t for Marshall’s quick actions.

“The paramedics told me that if I hadn’t immediately jumped in, he would have passed away by the end of the line,” Marshall said.

This was the third time that Marshall, who has been operating County buses since 2011, had saved a life.

In November 2017, Marshall saw a pedestrian, who was struck by a car, laying on the roadway. She secured the scene by parking the bus to protect the person from being further injured. Marshall stayed and comforted the injured man on the road until help arrived.

A month later, Marshall jumped into action again when she saw a little girl alone in the middle of NW 183 Street near 12th Avenue. Marshall took action and guided the child to safety inside her bus.

“Operator Marshall is an exemplary employee who goes above and beyond her duties. She places the wellbeing and safety of those she serves as top priority. We are extremely proud of Operator Marshall and are grateful for her professionalism, heroism and her willingness to serve others – even in challenging situations,” said Alice N. Bravo, P.E., Director of the Department of Transportation and Public Works.

Marshall’s Division Superintendent, Mary Peoples, said Marshall is a model employee, who always comes in early to work and consistently gives the best of herself.

“We are so proud of her. She’s an inspiration to all of our Bus Operators,” Peoples said.

Marshall said she is grateful she was given an opportunity to use her past skills as a certified nursing assistant to save someone’s life and encourages others to learn cardiopulmonary resuscitation in case they ever need to save a person’s life.

“I have a love for people, and my instinct is to jump in and help,” Marshall said. “I really feel everybody should learn CPR because it could save a life, especially in transit.”

Just like Marshall, Bus Operators and staff of Miami-Dade County Metrobus are honored to serve the community and uphold the highest operations and safety standards for our passengers.

And for those who may catch the next ride onboard one of Marshall’s routes, they will not get to meet a masked superhero, but a humble person who is proud of her Transit uniform and happy to take them safely to their friends and family.

Operator Marshall will be available for interviews today at the Stephen P. Clark Center (SPCC) at 111 N.W. 1st Street Miami, FL 33128 (in front of the building), between 2 p.m. and 3 p.m.

Media interested in interviewing Operator Marshall can contact Karla Damian at [email protected], or Luis Espinoza at [email protected].