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The best-run organizations know what their customers want, then go the extra mile to deliver results. In government, you, the taxpayer, are the customer and one way we learn about what you want are your responses to our Resident Satisfaction Survey. Miami-Dade County conducted Resident Satisfaction Surveys in 2003, 2005 and again in 2008. Through these surveys residents are saying our services are getting better. From 2003 to 2008, the perception that Miami-Dade County works to continuously improve services increased by 18 percent. Of the 102 areas measured in the 2005 and 2008 surveys, we have improved in 93. And at a time when overall satisfaction scores across governments in the United States have declined 6 points, ours are up 10. But we don't stop there. When compared to similar local governments across the nation, in many instances we do better. We exceed the U.S. national service benchmarks in bulky waste collection, street maintenance, cleanliness of streets and public areas and maintenance of parks among others. The survey results help give us a picture of what is and isn't working. We are committed to making improvements and to continue offering you results that matter and that improve your quality of life in Miami-Dade County. To be sure, you'll find plenty of numbers on this website that bear this out. But you'll also get the story behind the numbers. You'll get to know people like airport terminal specialist Mavis Seymour, waste attendant Norman McCray, fencing instructor Joaquin Tack-Fang and educator Maria Garza. For them and thousands more just like them, public service isn't just a job; it's a calling toward a shared vision of delivering excellence every day.
The County has made significant strides toward exceeding national service benchmarks. Improvement is still needed in some key areas where we fell short,such as public transit, managing traffic flow and preventing street flooding.