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Key Service Areas

Programs and Departments


In 2008, a family misplaced three passports at Miami International Airport. Miami-Dade Police Officer Allen Lowy not only found the passports, but managed to reach the departure gate and personally deliver them to the family just before takeoff. That commitment to service exemplifies how our transportation services have become more customer-friendly. The effects of customer service overhauls by Transit, Aviation and the Port of Miami are beginning to show.

Metrorail satisfaction ratings
are on the right track- Click for larger view

Metrorail satisfaction ratings are on the right track
Better on-time performance and more miles between breakdowns has led to a marked increase in resident satisfaction with the frequency and reliability of train service – 61 and 63 percent respectively – a net gain of 7 and 6 points each.