Ryan White

Case Management Standards of Service

The Case Management Standards of Service are applicable to all Ryan White Program funded medical case management service providers. These standards are an essential component of the Ryan White Quality Management Program and form the basis for on-going monitoring and evaluation of Ryan White Program-funded medical case management agencies.

Areas of evaluation include:

• Staff qualifications
• Training
• Access to care
• Eligibility and financial assessment
• Initial client assessment
• Plan of care
• Development and monitoring
• Adherence to treatment regimen
• Referrals and follow-up
• Updates to client records
• Standards for documentation
• Quality assurance and  performance improvement
• Compliance with requirements related to the Ryan White Program Service Delivery Information System (SDIS)
• Permanency planning
• Case closure and case transfers
• Program operation requirements.

View these Standards in Section III of the Service Delivery Guidelines FY 2010 - 2011.

Back to Top Page Last Edited: Tue Aug 2, 2011 10:43:12 AM