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Council on Accreditation

The Council on Accreditation (COA) is an international, independent, not-for-profit, child- and family-service and behavioral healthcare accrediting organization. It was founded in 1977 by the Child Welfare League of America and Family Service America (now the Alliance for Children and Families). Originally known as an accrediting body for family and children's agencies; COA currently accredits 38 different service areas and over 60 types of programs.  COA is responsible for accrediting more than 1,500 private and public organizations that serve more that 7 million individuals and families in the United States, Canada, Bermuda, Puerto Rico, England and the Philippines.

Miami-Dade County has been accredited since 2004, and was re-accredited in 2007. This re-accreditation process involved extensive self-study of the service delivery system in relation to nationally-recognized best practices.  Currently, Miami-Dade is one of two accredited public social service agencies in the State of Florida, and one of 83 public agencies accredited in the Nation by the Council on Accreditation.

Community Action and Human Services is Miami-Dade County's largest department providing comprehensive countywide social and human services. It has a long tradition of caring for the needs of its citizens. Our commitment to the provision of these services stems from the belief that the quality of life in our community is directly impacted by our ability to respond to the needs of our most troubled and vulnerable citizens.

The Department covers the full lifetime spectrum, from infants to the elderly, disabled to veterans, refugees to farmworkers, domestic violence assistance to rehabilitative services by relieving hardship and helping County residents become self-reliant, productive and independent. This commitment has earned the Department 170 National Association of Counties (NACO) Awards for our management initiatives and innovative programming. Programs include the prevention arm of the criminal justice system, administering the majority of the community's substance abuse, mental health and social services to more than 280,000 residents yearly.

As one of two accredited public social service agencies in the State of Florida, and one of 83 public agencies accredited in the nation by the Council on Accreditation (COA), the Department works to ensure that services are provided using best practices, as defined in the COA.

The Department coordinates its activities with various community stakeholders including advisory councils, other human services providers, the judicial system, and a series of human service coordinating and funding agencies.  In addition, we collaborate with state, federal and local agencies to ensure regulatory compliance with grant requirements and human and social services planning as part of the Social Services Master Plan.

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