Miami-Dade County - <script type="text/javascript">  </script> Strategic Plan 2003

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Value Statements (Guiding Principles)

Value statements express basic beliefs about conditions under which people work best. They steer leaders to establish the structures and systems to make the vision a reality. Value statements address weaknesses, decision-related behaviors. We use the term value statements interchangebly with guiding principles.

Value Statement: a statement of an organization’s core beliefs; doctrine. Also known as guiding principles.
Our Value Statements are	Simply Put
Customer-focused and Customer-driven	The customer is always at the top of our “to-do” list. Our business and action plans should answer the question: “How does this affect the customer?”
Honest, Ethical and Fair to All	We build credibility when we act legitimately. We balance logic with compassion, listening, being attentive to all employees.
Accountable and Responsive to the Public	Own the problem. Return calls. Answer letters. Follow up on complaints.
Diverse and Sensitive	We recognize and respect and seek out the unique gifts, talents and backgrounds of our workforce. We understand that in order to serve our community, we must understand our community. Our workforce ought to reflect the community we serve.
Efficient and Effective	Understand and carry out our purpose promptly.
Committed to Development of Leadership in Public Service	Mine and foster leadership, understanding that a title is not the measure of leadership potential.
Innovative	Monitor trends, market forces, technology and apply the good ones.
Valuing and Respectful of Each Other	Allow for the possibility that an idea may be ahead of its time and that the person offering the idea is a visionary.
Action-oriented	Walk the talk. Do more than acknowledge a good idea. It is not enough to ask, “What if?” Make it so.

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