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Enterprise Computing and Network Infrastructure Division

The Information Technology Department maintains a reliable and efficient infrastructure area responsible for providing the base layers for all of the county’s information technology needs. It is composed of numerous business lines vital to all county service areas. It is the IT infrastructure that provides and supports the hardware, servers, data backup services, network access, information security and email-account on a countywide level. 

The ITD infrastructure delivers the largest and most powerful computing controls available in the County.  All these areas of service areas require high volume, heavy duty cycle computing for conducting county business with an effective measure of delivery and reliability to our user departments and the citizens of Miami-Dade.

Data Center

The Data Center Division provides management, monitoring, hosting services and technical support for 24/7 operation of enterprise-level infrastructure and hosting services for Miami-Dade County. Operational staff provides 24x7 systems monitoring, computer operations, after-hours customer support, high-speed printing, and post-processing and distribution services.

Mainframe Technical Support staff provides implementation and technical support services for Mainframe Z/OS and Z/VM operating systems; for mainframe storage, backup and recovery services; and for IT Disaster Recovery Services.

CITRIX Infrastructure Support staff provides Virtual Desktop and Application Virtualization implementation, configuration, security compliance and support services using XenServer, XenDesktop, and XenApp implementations on Blade Servers.

Mid-Range Distributed Systems technical support staff provide implementation, security compliance and technical support services for mid-range computing systems, including POWER-7, AS400, and Wintel servers running AIX, RedHat Linux, SOLARIS and Unix operating systems.

Distributed Systems technical support staff provide Enterprise Storage, Backup and Recovery services; VMWare Virtual Server Infrastructure services and Wintel Blade Server infrastructure support. They are responsible for monthly patching of all Wintel servers, and for ensuring full PCI security compliance on the distributed systems infrastructure infrastructure.

The Data Center Division, in concert with ISD Facilities Management, is responsible for provisioning, environmental control, security, and monitoring of the physical infrastructure for three data centers operated by ITD (RDPCC, SPCC-18 and ICFB)

Enterprise Architecture

Enterprise Architecture delivers enterprise middleware, architecture,and database services for the County. It provides support for the County’s 311 Answer Center, the County's web and employee portal, and middleware software systems. Using collaborative efforts, the division is responsible for the creation of information technology architecture standards for the County’s technology framework, tool standardization, and solution design for compliance with the current architecture.

Field Services

Field Services continuously provides and maintains services for the County’s data and voice telecommunications infrastructure, installation and setup of new telecommunication equipment which include telephone systems and equipment, personal computing, wireless, printer devices, and auxiliary peripheral devices. It provides design and engineering services for new and existing facilities, and supports the area of Public Safety, in the design, operation, monitoring, updates, upgrades and maintenance of the County's 911 Centers and Public Safety Voice and Data Network.

Through its Enterprise Network Support Management and Maintains Services, ITD supports, operates, monitors, updates and maintains the County's Network commonly referred to as MetroNet; inter connected by high speed links. Emergency maintenance service is available 24-hours-a-day, 365 days-a-year with existing support to MetroNet’s network and Wireless Access Points including other areas of critical importance.

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