Important Global Message
The Miami-Dade County Portal will be undergoing maintenance starting at 11 p.m. Saturday, May 3 and for all of Sunday, May 4. Intermittent outages may be experienced. We apologize for any inconvenience.
Thank you for your patience as we improve our online services.
Shared Services Division
It maintains an internal work order and billing systems which manages and supports the interfaces within the external county service providers. The unit effectively investigate service/billing/customer complaints and takes the corrective action required to resolve the matter at hand.
The Shared Services Division provides customer support for countywide telephone and wireless services It is through these countywide services that the Shared Services customer support unit performs all associated moves/upgrades/changes for countywide telephone services including the equipment procurement, installation and support for countywide telephone systems, lines, circuits, and wireless devices.
It maintains a current inventory library of all enterprise telephone line/circuitry, telephone sets and wireless equipment. Shared Services administers all countywide PBX sites including voicemail and automatic call distributors.
It provides countywide customer support by assessing the needs of the customer and ensuring the successful implementation of countywide telephone related needs, as well as, the management and support of all departmental pages and satellite phones services supported by ITD.Back to Top Page Last Edited: Wed Jan 23, 2013 4:13:42 PM
You are now leaving the official website of Miami-Dade County government. Please be aware that when you exit this site, you are no longer protected by our privacy or security policies. Miami-Dade County is not responsible for the content provided on linked sites. The provision of links to these external sites does not constitute an endorsement.
Please click 'OK' to be sent to the new site, or Click 'Cancel' to go back.