Bus Tracker



Train Tracker



Mover Tracker (BETA)

Get Transit Directions

Para información en Español llame
al 305-891-3131

Find Bus Route Information



Metrobus

Metrorail

Metromover

Special Transportation Service (STS)

Fares and Transfers

Discount Programs

Reduced Fares

Improvement Projects

Rider Guide

Accessibility

Reports and Plans

About Transit

Informacion en Español

Last Visited »

Non-Discrimination Program

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color or national origin in programs and activities receiving federal financial assistance. Specifically, Title VI provides that “no person in the United States shall, on the grounds of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.” (42 U.S. C. Section 2000d) The FTA Office of Civil Rights is responsible for civil rights compliance and monitoring to ensure non-discriminatory provision of transit services.

Miami-Dade Transit (MDT) is committed to providing transit services to the public regardless of race, color or national origin.

Complaint Procedures

The following procedures apply to complaints filed under Title VI of the Civil Rights Act of 1964, relating to any program and/or activity administered by MDT or its sub-recipients, consultants, and/or contractors. Intimidation or retaliation of any kind is prohibited by law.

These procedures do not deny the right of the complainant to file formal complaints with other State or Federal agencies, or to seek private counsel for complaints alleging discrimination. These procedures are part of an administrative process that does not provide for remedies that include punitive damages or compensatory remuneration for the complainant.

Every effort will be made to obtain early resolution of complaints at the lowest possible level. The option of informal meditation meeting(s) between the affected parties and the investigator may be utilized for resolution, at any stage of the process. MDT will make every effort to pursue a resolution of the complaint.

Any person who believes himself, herself or any specific class of persons  to be subjected to discrimination on the basis of race, color, or national origin, may by himself or by a representative file a written complaint with FTA. A complaint must be filed no later than 180 days after the date of the alleged discrimination.

The MDT Office of Civil Rights and Labor Relations (OCR/LR) is responsible for the following:

  1. Monitoring complaints investigated by the field to ensure their resolution;
  2. Ensuring that complaints are investigated and a finding issued within 60 days of receipt
  3. In order for a complaint against MDT to be considered timely, it must first be filed within 180 calendar days after the alleged incident has occurred.

Written Complaint

  1. OCR/LR intake staff receives copy of written complaint. The complaint form can be downloaded Adobe Reader and printed .
  2. Pertinent information from written complaint inputted into Info Com system; (5 days)
  3. OCR/LR staff monitors complaint status in Info Com system until resolution reached and customer notified; (45 days)
  4. Monthly report generated and distributed as necessary.
  5. Review the findings of investigation for appropriate action.

Via Telephone

  1. OCR/LR intake staff listens to phone messages taken from after hours complaint line 305-375-1952.
  2. Pertinent information from Title VI Nondiscrimination Program Complaint of Discrimination form inputted into Info Com system; (2 days)
  3. OCR/LR staff monitors complaint status in Info Com system until resolution reached and customer notified; (45 days)
  4. Monthly report generated and distributed as deemed necessary.
  5. Review the findings of the investigation for appropriate action.

3-1-1 System

  1. Customer(s) can place a complaint by calling 3-1-1 (or or 305-468-5900). TDD Service (persons who are deaf or with hearing impairments): 305-468-5402. Please note that 3-1-1 is available Monday through Friday, 7 a.m. to 7 p.m. and Saturdays, 8 a.m. to 5 p.m. Transit information agents are not available on Sundays or County-observed holidays.
  2. Call takers take complaint.
  3. Pertinent Information from complaint inputted into Info Com system; (2 days)
  4. OCR/LR staff monitors complaint status in Info Com system until resolution reached and customer notified; (45 days)
  5. Monthly report generated and distributed as deemed necessary.
  6. Review the findings of the investigation for appropriate action.

Appeals

If Miami-Dade Transit concludes that the respondent is in compliance with laws/regulations and the complainant disagrees, the complainant may, if dissatisfied, file an action with the Federal Transit Authority (FTA).

If you cannot view PDF Get Acrobat! files, you can download Acrobat Reader  for free from Adobe Systems, Inc. In order to use PDF files, you must have Acrobat installed on your computer.

Back to Top Page Last Edited: Mon Mar 31, 2014 12:02:43 PM
transit
About Transit
 
 
Corner
  • Facebook Twitter YouTube RSS
  • Print Print Email this page Email Page   | Bookmark and Share
  • Minimize Tools
Corner

You are now leaving the official website of Miami-Dade County government. Please be aware that when you exit this site, you are no longer protected by our privacy or security policies. Miami-Dade County is not responsible for the content provided on linked sites. The provision of links to these external sites does not constitute an endorsement.

Please click 'OK' to be sent to the new site, or Click 'Cancel' to go back.