Transit Director Rides with Customers to Hear Concerns and Suggestions Firsthand During the past few weeks, Miami-Dade Transit Director Roosevelt Bradley and his senior staff have been riding buses and trains to learn directly from customers where service improvements are needed. "This is part of our ongoing effort to continue providing our customers with safe, reliable, efficient, and courteous transit service," said Mr. Bradley. Even though Miami-Dade Transit has already made numerous service improvements under the People's Transportation Plan following recommendations from local residents, the agency continues to rely heavily on feedback and suggestions from customers to make the system work even more efficiently.

MAKING YOUR RIDE BETTER: Miami-Dade Transit Director Roosevelt Bradley and frequent transit rider Patricia Brooks discuss transit services.

Mr. Bradley recently rode with transit customers on Route G, traveling from 69th Street and Collins Avenue in Miami Beach to 123rd Street near Biscayne Boulevard. During his commute, Mr. Bradley met with Ms. Patricia Brooks, a frequent rider, who had much to say about transit service.

"Ms. Brooks shared with me some of the problems that need to be fixed on Route G, such as bus delays during morning and evening rush hours, buses arriving together all at once, and of bus benches located far from bus stops. Moreover, Ms. Brooks said that in the past she had contacted Customer Services to complain about these issues, but nobody contacted her back.

I assured Ms. Brooks that her complaints and concerns would be resolved promptly.

During my conversation with Ms. Brooks, I was pleased to learn that two of our bus operators, who routinely work on Route G, have been providing our customers with outstanding customer service," Mr. Bradley stated.

She placed special emphasis on service provided by bus operators while riding Route G. She referred to Mr. Alfred J. Scott and Mr. Quincy Phillips who are always courteous and professional. "They do everything possible to enhance customers' riding experience," she said.

When Ms. Brooks expressed her gratitude to the director for personally riding with her and listening to her concerns, he reiterated that the input MDT obtains from existing customers like her is vital in helping the agency create a first-class transit system.

For the next few months, Mr. Bradley has directed his management staff to also ride buses and trains to acquire additional customer concerns and suggestions on the system in order to serve them better.

"We will not stop until we talk to customers on every route and make the necessary improvements," he stated.

If you would like to send any suggestions to Mr. Bradley during this ongoing campaign, you may call him at 305-375-2597. Or send him an e-mail at rbradley@miamidade.gov. However, if you would like to send in your comments and/or concerns on the transit system, please visit www.miamidade.gov/transit and click on the feedback zone link to submit your comments.