Water & Sewer Department

Purpose

The Customer Service Pebble Award recognizes and rewards ALL Miami Dade Water & Sewer Department (WASD) staff who demonstrate exceptional customer service behavior. These employees go above and beyond by taking the time to ask for customer feedback, find opportunities for improvement and implement actions to improve the way WASD provides services to both its internal and external customers.

Procedure

Any WASD employee or customer may nominate an employee for recognition. The nomination will be shared with the exceptional employee, who will be recognized for their exemplary performance with a "Thank You" card. The employee you identify through this nomination form may also be eligible for a Pebble Award.

If you received exceptional customer service from a member of the WASD staff, please take a moment to complete the nomination form.