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For Immediate Release:
March 12, 2015
Media Contact:
Jennifer Messemer

311 and the Miami-Dade Water and Sewer Department Team Up

(MIAMI, MARCH 12, 2015) – The Miami-Dade Water and Sewer Department (WASD) is not only committed to providing safe drinking water and reliable wastewater services for its nearly 2.3 million customers on a daily basis, but also playing a role in educating our customers as to how we conduct our field services to assist them in maintaining their safety.

In light of a recent robbery where two men identified themselves as WASD employees to gain access to an elderly woman’s home, it is important to note that department employees would never need to enter a customer’s home to conduct business. The department has teamed up with Miami-Dade County’s 311 Call Center so residents may now call to verify the identity of WASD employees performing field work in their neighborhood.

Additional WASD Safety Tips:

• Miami-Dade Water and Sewer employees always wear properly marked uniforms that identify themselves as Miami-Dade County employees for WASD. Photos of the various WASD crews in their respective uniforms can be viewed on the department website.

• WASD employees also drive Miami-Dade County marked vehicles when conducting department business. Examples of WASD vehicles can be viewed here.

• WASD employees also will display proper department Identification Cards while conducting business on behalf of the department.

• WASD employees in most cases will never have to access a customer’s property to conduct services, let alone have to enter a customer’s home. In many cases, the department will also proactively provide advance notice to customers when large scale construction jobs are taking place near their home and list department staff contact information so customers can obtain additional information.

Safety is paramount not only for our employees in how we conduct our business, but also ensuring that the residents we work for also feel safe. We can all play a role in protecting our family, friends and neighbors.

For more information about the department, including the WASD Customer Safety Tip Sheet, go