Home > Water and Sewer > Manage Your Water & Sewer Account

Manage Your Water & Sewer Account

These are some of the Water and Sewer services you can access online when you log in or create a miamidade.gov account.

Account Services

  • Pay your bill
  • Enroll multiple active accounts under one user name
  • Stop, transfer and reconnect water service
  • Enroll in paperless billing
  • Request a pool credit
  • Request an underground leak adjustment
  • Ask for a high water bill investigation
  • Request a payment extension

Account Features

  • View account details
  • View contact information
  • Receive messages from the utility
  • Monitor your water and sewer consumption
  • Access your paperless billing statements
  • View your payment history
Account Registration FAQ's

Water Service

water drop

Start water service to your home or business by submitting an online request, by telephone or visiting a service center.

water drop

Customers moving out of Miami-Dade's water service area can request to stop water service online, by telephone or in person.

water drop

If you are moving from one property to another within the Water and Sewer Department's service area, you can request to transfer water service.

water drop

Learn about re-connecting to receive water service.

Billing Adjustments

Log in or create a new miamidade.gov account to submit the following bill adjustment requests online.

About Your Bill

The current rate structure encourages water conservation and remains low for most residential customers who have a low-to-average consumption.

Water and Sewer customers who owe money for unpaid bills can have payment plans set up.

Learning how to read your water meter is important. It is also a key indicator whether water may be wasting due to leaks.

About Us

We provide water and wastewater services directly to more than 400,000 retail customers and indirectly through wholesale (municipal) utilities. These services include water supply, transmission, treatment, distribution, conservation, wastewater collection, treatment, disposal and water reclamation.

You can pay your water bill online, through the mail or at any of our three customer service centers or a number of private payment centers located throughout Miami­-Dade County.

Developers rely on our review and approval of plans, including system points of connection, water and wastewater service agreements, new mains conveyance and meters.

There are currently dozens of projects underway to enhance and upgrade our infrastructure utilizing state-of-the-art technology. This will create new jobs and increase service capacity that will support opening more businesses in the community.