Communications, Information and Technology Department
The department delivers accurate, timely and relevant information about government programs and services to Miami-Dade residents and visitors while ensuring an excellent service experience for all customers.
The department provides technology, information and business solutions for Miami-Dade County.
News & Events
Get access to features like email subscriptions, alerts and your water and sewer account by creating a miamidade.gov account.
From stray dogs to reporting potholes and overgrowth in need of some attention, you can report your concerns by downloading and using the free 311Direct mobile app, or visiting the 311Direct webpage.
Miami-Dade County ranked 5th in the 2025 Digital Counties Survey, advancing four spots from last year in the category for counties with populations over one million. This national recognition highlights the County’s strong focus on technology, efficiency, and innovation in government services.
About Us
The Communications, Information and Technology Department (CITD) delivers integrated communications, digital services, and enterprise solutions to help Miami-Dade County departments engage the public, modernize operations, and improve service delivery.
The Communications, Information and Technology Department supports County departments, partner agencies, and the public through secure, reliable, and innovative solutions. The department leads Miami-Dade’s public-facing digital services and information platforms by managing strategic communications, branding, customer experience, and multimedia content to ensure clear, accessible, and consistent messaging across all customer touchpoints.
