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Retail Establishments (Including Small Businesses)

Phase 1 of allowing the reopening of certain businesses began on May 18, 2020. If a particular commercial establishment supports multiple business lines, only those permitted to operate may be opened in any particular phase. Points in bold MUST be followed; other recommendations are strongly suggested. While designated businesses are permitted to open, they are not required to open.

As you prepare to reopen your establishment, please use the Retail Establishments General Checklist as a guide. All guidelines are categorized by workforce protection measures, employee protection measures, non-employee (or customer) protection measures, business process adaptations, employer-led public health interventions and industry-wide safeguards.

For the most up to date changes, see the latest Emergency Orders and Amendments.

Send a question or a suggestion about the New Normal Guide to [email protected].

Workforce Protection

  • Assess employee assignments based on risk profiles (vulnerable populations)
  • Enable single point of entrance
  • Facial coverings must be worn inside a retail establishment
  • Install hand sanitizing dispensers or make sanitizer available at entrances and in common areas
  • Establish sign-in stations or check points for employees with health questionnaire on symptoms
  • Encourage employees to self-identify and report symptoms; quarantine employees for 14 days if flu-like symptoms are exhibited
  • Institute staggered breaks in order to discourage large group gathering

Employee Protection

  • Space out customer queues for fitting rooms and at cashiers with floor markers (every six feet); adopt virtual waiting area / queue where feasible
  • Ensure commercial / delivery drivers' access is limited to receiving area and minimize interactions with staff; exclude any interactions with frontline personnel
  • Installation of plexiglass sneeze guards and moving of pin pads to facilitate social distancing at checkout stations
  • Procure appropriate amounts of soap, hand sanitizer, cleaning materials and protection equipment (masks, gloves)

Non-Employee Protection

  • Limit the number of staff and customers to state requirement up to a maximum of 50 percent of mall/store occupancy
  • Place signs outside and inside the elevators to limit capacity to four passengers, with visual markers for passengers to stand on. Signs should encourage people to take the stairs where appropriate and offer preferential treatment elderly, persons with disabilities, pregnant women, and families with small children
  • Merchandise, particularly clothing, must not be handled or tried on by customers and returned to shelves or display racks before being held for 24 hours or properly sanitized
  • Cart and basket handles must be sanitized between uses
  • Eliminate car valet services
  • Adapt curbside locations to be available in shopping center parking lots and throughout mall surface lots to accommodate pick-up
  • Set specific shopping hours for vulnerable groups (elderly, persons with disabilities, pregnant women)

Business Process Adaptions

  • Mark with arrows entry and exit points, creating one-way circulation paths inside stores
  • Remove public seating areas, if possible, and enforce distancing through signaling
  • Flush plumbing and run water in sinks to eliminate stagnant water from the period of mall/store's closure
  • Change and/or upgrade mall/store HVAC filters (per OSHA guidance)
  • Encourage adoption of contactless payment mechanisms (e.g., credit cards)
  • Install "physical buffers" to handle shopping items (e.g. one or more tables between customer and cashier for loading, checkout and bagging of items)

Employer-Led Public Health Interventions

  • Train all personnel in new operating protocols and modifications to existing codes of conduct to deal with COVID-19 issues
  • Post CDC signage in publicly trafficked locations emphasizing measures to "Stop the Spread of Germs" (CDC) and exercise social responsibility (e.g., hygiene)
  • Design work group shifts to ensure easier tracking and tracing
  • Encourage use of contactless thermometer for daily employee check in monitoring of temperatures
  • Evaluate the need for testing program for high risk employees (e.g., frequent contact with customers or suppliers)

Industry-Wide Safeguards

  • Malls and stores must indicate how much "lead time" each needs to be ready to reopen
  • Acknowledge in writing the review and understanding of relevant industry association and union organizations guidelines, including capability checklists and reference to WHO, DOH and CDC guidelines
  • Establish protocol to immediately disclose infection to state DOH and institute procedure to safeguard store (e.g., deep cleaning)
  • Establish and employ clear reporting protocols based on leading (e.g., thermometer temp spikes, thermal scanning spikes, increased absenteeism) and lagging indicators (e.g., staff health visits above pre-defined rate, community spread in retailer locale)
  • Stores/malls shall post a contact email address and/or telephone number for customers

Mayor's Emergency Orders

View All Emergency Orders

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Social Distancing
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