Phase 1 of allowing the reopening of certain businesses began on May 18, 2020.
If a particular commercial establishment supports multiple business lines, only those permitted to operate may be opened in any particular phase. Points in bold MUST be followed; other recommendations are strongly suggested. While designated businesses are permitted to open, they are not required to open.All guidelines are categorized by workforce protection measures, employee protection measures, non-employee (or customer) protection measures, business process adaptations, employer-led public health interventions and industry-wide safeguards.
For the most up to date changes, see the latest Emergency Orders and Amendments.
Send a question or a suggestion about the New Normal Guide to [email protected].
- Procure and maintain sufficient amounts of soap, hand sanitizer, cleaning materials and equipment.
- Post signage throughout the site to remind personnel to adhere to proper hygiene, social distancing rules, appropriate use of PPE, and cleaning and disinfection protocols.
- Adhere to hygiene and sanitation requirements from the Centers for Disease Control and Prevention and Department of Health and maintain cleaning logs on site that document date, time, and scope of cleaning.
- Provide and maintain hand hygiene stations for personnel, including handwashing with soap, water, and paper towels, or an alcohol-based hand sanitizer containing 60% or more alcohol for areas where hand washing is not feasible.
- Thermal Scans - all employees are to undergo a thermal scan at the beginning of every shift to confirm appropriate body temperature.
- Masks are mandatory and to be worn at all times
- Gloves must be worn at all times.
- Any shared device must be deemed essential and must be thoroughly sanitized between uses and shifts.
- Conduct regular cleaning and disinfection at least after every shift, daily, or more frequently as needed and frequent cleaning and disinfection of shared objects and surfaces, as well as high transit areas such as shared employee vehicles, restrooms and common areas.
- Single point of access for employees. No visitors are permitted to enter the premises
- No work from outside contractors unless deemed necessary. Any contractors permitted to the premises are to comply with Workforce and Employee Protection Measures and will be monitored from a safe distance.
- No shared "clock in" devices. All activity associated with "clocking in" to occur on personal devices
- Two-step inventory model
- Designated space for warehousing new inbound inventory, quarantined for 24 hours until deemed "safe, ready for use"
- Apply copper tape onto high touch services that cannot be avoided.
- Operating "pods" (~two employees per pod) to minimize interaction between employees in any essential functions that require two people.
- Establish a communication plan for employees, visitors and customers with a consistent means to provide updated information.
- All vehicles in the field must be thoroughly disinfected using COVID-19-effective disinfectants. Particular attention should be paid to high-touch areas, including the handlebars, brake levers, helmet (inside and outside of the helmets, the visor, and the chin strap), helmet case, and the seat.
- Provide disinfecting wipes or other method of sanitation at docking stations for riders to wipe down the parts of the vehicle they touch before and after riding.
- Include signage and messages in applications that are utilized to rent vehicles advising riders to clean vehicles with provided equipment before and after each ride and to follow the prevention guidelines issued by the CDC, including washing your hands before and after every ride.
- In no instance shall vehicles be cleaned less frequently than once a day.
- Divided critical function teams with groups alternating shifts
- Digitize shift handovers and group discussions within facility
- Reduce seating in breakroom / common areas to ensure minimum 6’ physical distance
- Designate quarantine rooms for potentially infected individuals and deep-clean after each use
- Mark common areas with physical markers to reinforce compliance with measures (e.g., 6 ft separation in
- Train all personnel in new operating protocols and to deal with COVID-19 issues
- Design work group shifts to ensure easier tracking and tracing
- Evaluate the need for testing program for high risk employees (e.g., frequent contact with customers or suppliers)
- Maintain a continuous log of every person, including workers and visitors, who may have close contact with other individuals at the work site or area; excluding deliveries that are performed with appropriate PPE or through contactless means
- Certify management’s ability to train, monitor and assure all employees are adhering to the industry
guidelines; management commits to conducting quality assurance checks on a regular basis
- Acknowledge in writing the review and understanding of relevant industry guidelines, including the
protocols listed herein, as well as WHO, DOH and CDC guidelines
- Establish protocol to immediately disclose infection to state DOH bodies