Miami-Dade County Service Updates
The number of clients allowed in the facility at any one time will be strictly controlled. When arriving at the Pet Adoption and Protection Center, customers will be asked to sign in via a waitlist app and may be asked to wait in their vehicles until their turn in the queue. Customers should be prepared to have their temperature checked and must wear a mask at all times while on the facility grounds.
Suspended Services
- Spay/Neuter Surgery: Miami-Dade residents can schedule appointments for spay or neuter surgeries for their pets at Animal Services' Homestead Community Spay and Neuter Clinic at Harris Field Park, 1034 NE 8th Street, Homestead. All public surgeries at the Pet Adoption and Protection Center in Doral have been suspended until further notice. To schedule your pet's appointment, call 311 or you can schedule the appointment online.
- Animal Services has temporarily suspended the issuance of civil violations notices associated with rabies vaccinations and license renewals. Due dates related to rabies vaccinations and licensing compliance have been extended until further notice.
- Animal Services volunteers are being asked to stay at home until further notice. Volunteers can still help the shelter's pets by fostering a dog or cat at home. Email [email protected] to schedule a time to pick up a foster pet.
- All in-person orientation and training sessions for new volunteers are suspended.
- Off-site adoptions events are suspended until further notice.
Senior community centers and adult day cares may reopen so long as safety guidelines are in place.
- To eliminate the need for customers to make in-person visits to the Permitting and Inspection Center (PIC) in light of the COVID-19 emergency, all customer services have been virtualized. However, certain services are offered by appointment.
Read about all temporary permitting procedures and virtual services from the Department of Regulatory and Economic Resources, Fire Rescue, Public Works and Water and Sewer.
Permitting and Inspection Center (PIC)
- Submit new permit applications and plans or corrections to existing permit applications (Rework)
- Plan Review Services, Appointments, Meetings and List
- Cashier Services and Permit Issuance
- Temporary procedures for building code inspections, including instructions for virtual inspections
- Other permit-related services
- To provide for continuity of our services, the following procedures have been established for the submittal of email correspondence for inquiries, submittal of permit applications and submittal of other documents for DERM review directly to the respective program areas.
Public Works
Water and Sewer
County Courts: Visit the Miami-Dade County Clerk of the Courts for information on service changes or closures due to COVID-19 precautionary measures.
State Courts: Visit the Eleventh Judicial Circuit of Florida for COVID-19 information related to the Florida State courts in Miami-Dade County.
- Fire Engineering, New Construction and Existing Construction information can be on the temporary permitting procedures webpage.
All Miami-Dade Public Library System (MDPLS) locations are open to the public. To enter and use the library, all visitors must wear a face mask or face covering at all times while inside the library, sanitize or wash their hands upon entry and practice social distancing.
- Read the Library's Reopening Plan
Free Face Masks
Miami-Dade County is providing free face masks at all MDPLS locations. Those who need a face mask can visit any library location to pick up masks (while supplies last).Assistance Applications (available in English, Spanish and Creole)
- Employment Assistance
Printed copies of Florida Department of Economic Opportunity (DEO) Reemployment Assistance Applications are available at all library locations. - DCF Forms
Residents can pick up printed ACCESS Florida applications for the following Florida Department of Children and Families (DCF) programs at all library locations: - Food Assistance (SNAP)
- Medical Assistance (Medicaid)
- Temporary Cash Assistance (TANF)
- The Internal Services Department is suspending the collection of parking fees at locations it operates in response to measures aimed at preventing the spread of COVID-19:
- Garages will remain open during advertised business hours
- Gated garages will be open with gates in the "up" position allowing free flow of traffic
- Monthly customers who have paid in advance or are in payroll deduction will be credited. This credit will be applied for the month when fees are reinstated
- Payroll deduction for County employees will stop effective immediately, resuming when collection of fees are reinstated
In person services for Background/Clearance Letters & Copies of police reports can be requested through the Central Records Bureau 311 appointment system.
- Background/Clearance Letters
- Copies of police reports
- Fingerprinting service.
Police District Stations are open for fingerprinting
Police District Station lobbies remain open to assist you and will continue the following functions/services:
- Criminal registrants
- Police reports (that do not conform to online or telephone reporting requirements)
- Seaboard Marine remains open - 305-863-4444
- South Florida Container Terminal - Operational hours vary - 305-347-3800
- Port of Miami Terminal Operating Company – Operational hours vary - 305-533-8100
- The Miami Tunnel will remain open daily from 4 a.m. to 7 p.m. - 305-929-0560
- PortMiami is waiving all lay berth fees for home-ported vessels that request to berth alongside the Port through July 31, 2021. Read the news release.
- The Downtown Miami and the South Dade Government Center is open to the public by appointment only. You may schedule a visit online today. Regular business hours are 8 a.m. to 5 p.m., Monday through Friday, or you may call 305-375-4712 if you have any questions that do not require an in-person visit. Please note that masks are required to enter the building and body temperature will also be taken.
Service adjustments and updates for the Permitting and Inspection Center (PIC)
Get updates on new permitting procedures from the Department of Regulatory and Economic Resources.
Code Compliance
- Residents may contact the Code Compliance Division to report complaints or inquire on the status of existing enforcement cases. The Code Compliance Division continues to document complaints reported and update cases as necessary. Code Compliance Division staff is meeting with customers over the phone or virtually, and in person at the Permitting and Inspections Center by appointment only. Appointments can be made through the queue system. Customers can contact staff at the following phone numbers and email addresses:
- Lien services: Call 786-315-2777 or email [email protected]
- Building support (unsafe structures, work without permits, contractor enforcement): Call 786-315-2424 or email [email protected] or [email protected]
- Neighborhood code compliance: Call 786-315-2552
- Additional contact information
- For enforcement holds on a process number:
- For unsafe structures, call Spencer Errickson at 786-315-2119 or email [email protected]
- For unsafe structures and citations, call Jennifer Malcolm at 786-315-2239 or email [email protected]
- For citations, call Juan Collao at 786-315-2434 or email [email protected]
Consumer Protection
- The Office of Consumer Protection is currently open for business with limited hours for walk-in customer daily from 8 a.m. to 1 p.m., but strongly urges customers to avoid visiting the office. Residents may file the following complaints online: consumer, wage theft and services provided by for-hire transportation companies or taxicabs. Complaints can also be filed by emailing documentation to [email protected]. For questions or assistance, call 786-469-2333.
Licensing customers may email any questions to [email protected] or call 786-469-2300 and select option 4. New license applications and renewals continue to be processed. Applicants can submit their applications and supporting documentation through the mail to:
Office of Consumer Protection
Department of Regulatory and Economic Resources
601 NW First Court, 18th Floor
Miami, Florida 33136
-OR-
By visiting the Self-Service Portal to submit an application and pay online. Instructions for how to submit and pay can be found here.
- The Division of Environmental Resources Management (DERM) is open for business but strongly urges customers to avoid visiting their offices. Cashier services are available at the OTV Building: 701 NW First Ct., 3rd floor. It is best to contact staff at the following: General information: 305-372-6789 or [email protected]; Air Quality Management: 305-372-6925, [email protected] (for asbestos-related matters) or [email protected] (for permitting and compliance activities); Code Coordination and Public Hearings: 305-372-6764; Code Enforcement Section: 305-372-6902; Environmental Monitoring & Restoration: 305-372-6700 or [email protected]; Environmental Plan Review: 305-372-6899 (OTV) ; Natural Resources Section (including Trees, Wetlands, Coastal and Water Control): 305-372-6681 or [email protected]; Pollution Regulation: 305-372-6600; Environmental Permitting Activities: [email protected]; Environmental Complaints (operating 24/7): 305-372-6955 or [email protected]; Storage Tank Inspections: schedule at 305-372-6521 and for questions regarding the requesting of construction inspections email [email protected]; Stormwater Utility Operations: 305-372-6688; Inspections and Complaints (Stormwater & Beaches): 305-372-6529; Water and Wastewater: 305-372-6920; Fats, Oils, and Grease Program: [email protected]; Wastewater Treatment Program: [email protected]; Potable Well Program: [email protected]; Private/Public Sanitary Sewer Program: [email protected]; FOG construction inspections can be scheduled as usual at [email protected]. For more, view their online services.
Planning
The Planning Division is closed for in-person business. For more information, call 305-375-2835 or email [email protected]. Customers may also use the self-service portal.
Submit Platting and Paving & Drainage Applications and Corrections Online
Zoning
Platting processes have been virtualized to eliminate the need for customers to make in-person visits to the Platting Section.
New online submittals of the above applications and corrections to existing applications (reworks/revisions) are now accepted through the Citizen Self-Service Portal (CSS).
- Guidelines to submit Plat applications and corrections
- Guidelines to submit Paving & Drainage applications and corrections
- Application for Tentative Plat
- Application for Waiver of Plat
- Application for Final Plat *
- Application for Entrance Feature
- Application for Deco Wall
- Corrections to Tentative Plat
- Corrections to Waiver of Plat
- Correction to Deco Wall
- Correction to Municipal Entrance Features
- Extension of Time Relating to Tentative Plat
- Review of Tentative Plat New Owner
- Revision of Tentative Plat
- Revision to Waiver of Plat
- Revision to Deco Wall
- Revision to Municipal Entrance Features
- Paving and drainage plans
- Other submissions
For questions and or assistance regarding plat application submission and upload, contact Ana Lezcano, development review supervisor, at 305-375-3337 or [email protected]. All other technical questions should be directed to Marlene Garcia, administrative officer 2, at 305-375-2112 or [email protected], or Annette Lewis, senior cadastral, at 305-375-2141 or [email protected].
Temporary Shelters
- The occupants of a residential property may use a recreational vehicle (RV) or other habitable vehicle as a temporary shelter during the COVID-19 State of Emergency and only after a Certificate of Use is obtained.
- A special permit must be obtained called a Temporary Certificate of Use (TCU).
- The length of time you can stay in the vehicle is during the State of Emergency.
- The types of vehicles are as follows:
- Recreational Vehicles
- Campers
- Travel Trailer
- Motor Home
- The cost of the TCU is $39.44.
- The vehicle must be located on the property and cannot encroach on the sidewalk, road or neighboring property.
The TCU application procedure to follow:
- Download the Certificate of Use application.
- Email the completed application to [email protected].
- Staff will review the application and contact the applicant when the application has been processed.
- Applicant will pay the TCU fee online.
- Once paid, staff will email the applicant the TCU.
- Applicant must display the TCU in or on the vehicle in a manner that it is visible from the outside of the vehicle.
Read the memo for complete details.
Agricultural Manager
- The Agricultural Manager's office is closed for in-person business. Call 305-971-5091 or email [email protected].
Resilience
- The Office of Resilience is closed for in-person business. Call 786-719-9155 or email [email protected].
- Residents may contact the Code Compliance Division to report complaints or inquire on the status of existing enforcement cases. The Code Compliance Division continues to document complaints reported and update cases as necessary. Code Compliance Division staff is meeting with customers over the phone or virtually, and in person at the Permitting and Inspections Center by appointment only. Appointments can be made through the queue system. Customers can contact staff at the following phone numbers and email addresses:
- The 311 Service Center at the Permitting & Inspection Center is open Monday – Friday, 9 a.m - 4 p.m. (closed from noon – 1 p.m.). The 311 Service Centers at the North Dade Justice Center and South Dade Justice Center remain closed until further notice. Call 311 or email [email protected] with any questions.
- All persons visiting the Department of Solid Waste Management’s Disposal Facilities, Neighborhood Trash and Recycling Centers and the Home Chemical Collections Centers are required to wear a facial covering or mask. Gloves are recommended but not required.
- Residents who have requested a mosquito inspection of their property are asked to provide access to the inspector and to remain indoors during the inspection.
- Waste Enforcement Officers will limit person-to-person interactions with residents. They will use door hangers, provide callback numbers and/or email when necessary.
- Patrons utilizing the Trash and Recycling Centers or Home Chemical Collection Centers must keep their vehicle's windows closed when entering the facilities. Attendants at the facilities are able to scan visitors’ Florida Driver's License or Identification Card through the vehicle's window glass. Patrons of the Home Chemical Collection Centers are asked to remain in their cars and open their trunks or door(s) as necessary for Center staff to remove home chemical items.
- While the Home Chemical Collection Centers remain open for service, the Chem-Again program is suspended until further notice. New or almost-new home chemical items will not be available for pickup at the County’s two Home Chemical Collection sites.
Permits and payments
Permit applicants are encouraged to refrain from visiting the DSWM’s main office and to submit all new and renewal applications for Landscaper, Tire and General Hauler permit applications using one of the following options:
- By email: [email protected]
- By mail to: Department of Solid Waste Management
Permits Section
2525 NW 62nd Street Suite 1200
Miami, FL 33147
For permit-related questions or concerns, email us at [email protected] or leave a voice message at 305-514-6610. Please be advised that there are no staff members present in the Permit Section offices to assist customers, however, blank applications and a drop-box are present in Suite 1200 of the Martin Luther King, Jr. Building (2525 NW 62nd St., Miami, FL 33147) if customers choose to drop off permit-related documents.
Customers that have received a bill for solid waste services (residential and commercial account waste collection fees, bulky waste bills and additional cart service fees) are asked to pay their bills online or send payment through the U.S. Mail to:
- Department of Solid Waste Management
Dr. Martin Luther King Jr. Office Plaza
2525 N.W. 62 Street, 5th Floor
Miami, Florida 33147
Attention: Accounting Division, Billing Unit
Permitted Landscapers that need to purchase coupons are asked to order coupons via the U.S. Mail. Coupon orders and payment* should be sent to:
- Department of Solid Waste Management
Dr. Martin Luther King Jr. Office Plaza
2525 N.W. 62 Street, 5th Floor
Miami, Florida 33147
Attention: Accounting Division, TRC Coupons
The price of a landscaper coupon is $25.60. *Please include $7.50 for postage and handling.
- In response to COVID-19, some County transit services and routes have been adjusted. Get the latest Transit Service Updates.
- The Water and Sewer Department urges customers to conduct department-related business online or by phone at 305-665-7477, Monday through Friday, from 8 a.m. to 7 p.m. Either way, you will be able to register an account, view billing details and make payments. Read the news release.
