Home > Water and Sewer > My Account

Water and Sewer Customer Care Center

  • Link your Water and Sewer account to your miamidade.gov profile, then access your water bill in a simple, new way. For information about enrolling or registering your account, read these frequently asked questions.
  • Disconnection of service and late fees due to non-payment are temporarily suspended. However, we encourage you to pay your balance by the due date if feasible. Otherwise, to avoid accumulating multiple bill balances, we encourage you to pay what you can.

Bill Payment & Account Access

Miami-Dade Water and Sewer Department account information is considered a public record. However, Florida Statues 119.071 provides for an exemption for specified individuals regarding their public information from being disclosed. If you qualify for this exemption, please fill out and send in this form.

Per Florida Statute 668.6076, under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

My Account

Access your Water and Sewer account in a simple, new way. Pay your bill, view water-use history, update your information, enroll multiple accounts under one user name, and stop or transfer service.

Water Bill - Online Quick Pay

Pay your water bill online as a one-time payment with a credit card or bank account, or enroll in free automatic payments.

Pay Water Bill by Phone, Mail or In Person

Other ways to pay your water bill.

Customer Care

Water Service & Water Meters

Start Water Service

Start water service to your home or business by submitting an online request, by telephone or visiting a service center.

Stop Water Service

Customers moving out of Miami-Dade's water service area can request to stop water service online, by telephone or in person.

Transfer Water Service

If you are moving from one property to another within the Water and Sewer Department's service area, you can request to transfer water service.

Read Your Water Meter

Learning how to read your water meter is important. It is also a key indicator whether water may be wasting due to leaks.


Installing a submeter allows you to water your lawn and fill your swimming pool without paying a sewer charge for the water used.

Reconnect Water Service

Learn about re-connecting to receive water service.

View all Water and Sewer services

About Us

We provide water and wastewater services directly to more than 400,000 retail customers and indirectly through wholesale (municipal) utilities. These services include water supply, transmission, treatment, distribution, conservation, wastewater collection, treatment, disposal and water reclamation.

You can pay your water bill online, through the mail or at any of our three customer service centers or a number of private payment centers located throughout Miami­-Dade County.

Developers rely on our review and approval of plans, including system points of connection, water and wastewater service agreements, new mains conveyance and meters.

There are currently dozens of projects underway to enhance and upgrade our infrastructure utilizing state-of-the-art technology. This will create new jobs and increase service capacity that will support opening more businesses in the community.