Customer Care Center
Access Your Account Online
By creating a miamidade.gov profile you can access your Water and Sewer Account online and pay your bill, help manage your account information, view water-use history and get details about water and wastewater use
To register, you'll need to provide your name, address, phone number, an email address that will serve as your log-in username, and a password.
You'll no longer need to have your account number ready each time you access your account. Read frequently asked questions to learn more.
Bill Payment & Account Access
Miami-Dade Water and Sewer Department account information is considered a public record. However, Florida Statues 119.071 provides for an exemption for specified individuals regarding their public information from being disclosed. If you qualify for this exemption, please fill out and send in this form.
Per Florida Statute 668.6076, under Florida law, email addresses are public records. If you do not want your email address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.
Billing & Payment General Information
We provide water and wastewater services directly to more than 400,000 retail customers and indirectly through wholesale (municipal) utilities. These services include water supply, transmission, treatment, distribution, conservation, wastewater collection, treatment, disposal and water reclamation.
You can pay your water bill online, through the mail or at any of our three customer service centers or a number of private payment centers located throughout Miami-Dade County.
Developers rely on our review and approval of plans, including system points of connection, water and wastewater service agreements, new mains conveyance and meters.
There are currently dozens of projects underway to enhance and upgrade our infrastructure utilizing state-of-the-art technology. This will create new jobs and increase service capacity that will support opening more businesses in the community.