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Hurricane Irma

As we continue our recovery and cleanup efforts, please visit the Emergency website for the latest information on openings and closings in Miami-Dade County.

One-Time Water Bill Credit Adjustments

Per Section 32-101 of the Code of Miami-Dade County, the Director of Miami-Dade Water and Sewer Department is given discretion to provide a one-time lifetime credit to a customer who disputes a high bill. The credit will be based upon the assessment of extreme circumstances in which a customer received a bill that exceeds six times the past year's average.

In order to be considered for the one-time lifetime billing adjustment for extreme circumstances:

  • The customer must be in good standing with the Department. This is defined as a customer who has not had the water disconnected for nonpayment, or the account placed in collection, during the previous 12 months.
  • The customer must submit their request form with an original notarized affidavit stating that a licensed plumber has checked the residence, inside and outside, for leaks (both concealed and visible leaks); that the customer did not leave a hose running inadvertently or otherwise allow water to flow for any period of time; and that there have been no changes in water usage within the household during the billing period  (i.e. new landscaping, guests visiting, major household repairs or construction that required increased water usage, problems with one's pool or sprinkler system or water theft.)

To be considered, please print and complete the respective form. The original affidavit must be mailed to the address on the top of the form.

If you cannot view PDF PDF files, you can download Acrobat Reader  for free from Adobe Systems, Inc. In order to use PDF files, you must have Acrobat installed on your computer.

Back to Top Page Last Edited: Fri Jul 15, 2016 2:40:49 PM

My Account

Visit the My Account page to:

  • Find out how to pay your bill
  • Start, stop or transfer water service
  • View your bill
  • See a variety of account resources, including high bills and billing adjustments

Customer Service

For customer service please call 305-665-7477, Monday - Friday 8 a.m. - 7:00 p.m.


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